Payments Support Specialist Lisboa

Payments Support Specialist
Lisboa
Lisboa, Lisboa, Portugal

INFINOX is a global online CFD brokerage that offers clients the opportunity to trade the financial markets with
- leading technology and a premium Customer Support. Our global presence means that we have offices in over 15 countries and are regulated in multiple jurisdictions. We are an
- winning firm driven by our culture of Integrity, Ambition, Inspiration and Excellence. We strive to compete in an ever evolving and challenging environment whilst ensuring our clients are valued and serviced at the centre of our business. Role Description - This is a key role in supporting the “day-to-day” operations of our payment processing systems and department including troubleshooting and fraud prevention tools. Key Responsibilities and Skills - Payment investigations. Manage and resolve payment escalations and incidents.

- Assist with the daily management of payment processing systems, including monitoring transactions and resolving any issues.

- Obtaining information and supporting documentation to complete KYC due diligence.

- Collaborate with clients and partners to provide the necessary documentation and support for excellent service.

- Monitor transactions for potential suspicious activity, unusual patterns, and compliance risks.

- Support the client services team with any troubleshooting queries.

- Collaborate with the Compliance and Risk teams to enhance fraud prevention strategies.

- Maintain proper documentation of all investigations and monitoring activities.

- Ensure that all internal compliance documentation is kept up to date and made available when required.

- Optimise and upgrade current payment systems to improve performance, efficiency, and overall user experience.

- Research new providers for the different regions the business covers.

- Maintain up to date knowledge in all possible troubleshooting queries. Qualifications - Languages skills:

Fluent in English. Portuguese is a Plus.

- Minimum 1-2 years' experience in financial services.

- Experience in transaction monitoring, AML compliance, fraud detection, or a similar role in the financial services, fintech, or crypto industry.

- Reporting and data analytical skills:

analyse payment data and payment channel performance (plus) - Technical troubleshooting skills in identifying and resolving technical issues related to payment.

- Strong written and verbal communication in the English language.

- Highly organised with a strong attention to detail.

- Quick learner with good initiative.

- Must have experience in reporting to multiple internal teams and working independently.

- Ability to assess risks and make good compliance decisions in a
- paced environment. Additional Requirements - Work from the office.