Payroll Portugal, Senior Associate Viseu

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Strada is a people, payroll, and technology leader simplifying international workforce management. Operating in 180+ countries, we design and deliver first solutions powered by technology – helping organizations grow and enabling workforces to perform at their best.

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Summary

Responsible for supporting the operational teams to ensure they are skilled and knowledgeable in meeting our client(s) deadlines, whilst also working with Management to provide the best service to our clients by delivering their functional and technical expertise support a selection of clients

Main Responsibilities

• Support Managers with client engagement ensuring all information is accurate and provided on time
• Provide support and guidance for all implementations and go lives
• Provide daily functional support to the teams, to support the successful delivery of payrolls
• Responsible for the maintenance of the Client Solution workbook
• Responsible for the updating, maintaining and enforcing of the Defined Work Instructions (DWIs) and other process documentation
• Ensure and Sign Off System Maintenance Testing
• Support the review of the Statement of Works before its shared with the Client to ensure its fit for purpose
• Responsible for the resolution of Technical/Functional issues escalated from the team and ensuring all system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigate
• Working with Operational Management, Transformation and Products to implement automation, innovation and any continuous improvement programs
• Responsible for the management of the legislation roadmap and ensuring the team are upskilled in upcoming changes and processes are updated where needed
• Support Year End
• Ability to recognize and deal appropriately with sensitive and confidential information.
• Proactively identify upsell opportunities.
• Support Management with the resolution of client escalations, along with lessons learnt.
• Upskill and develop team members through training delivery and coaching to enable them to fulfil their role.
• STRADA Security Standards are adhered and followed.
• Time Recording to be completed on time and accurately.
• Contribute to team meetings and raise any issues immediately to your Operations Manager
• Ensure you are up to date with all STRADA HR announcements and communications.
• Build good relationships with all lines of businesses where appropriate.
• Participates in projects and activities as needed and assigned.

Key Criteria to Monitor Performance

• Adherence to all Security and Compliance procedures
• 100% Attainment of customer SLA agreements
• Adherence to quality standards
• Adoption of innovation initiatives
• Reduction of client escalations through knowledge