PCI Compliance Specialist (Italian/English) Lisboa

Overview

Location: Portugal

About Viking
Cloud

Viking
Cloud is the leading Predict-to-Prevent cybersecurity and compliance company, offering businesses a single, integrated solution to make informed, predictive, and
- effective risk mitigation decisions – faster. Powered by the Asgard Platform™, the industry’s largest repository of anonymized cybersecurity and compliance event data, we continuously monitor and analyze over 6+ billion online events every day. Viking
Cloud is trusted by 4+ million customers to provide predictive intelligence and a competitive edge to stay ahead of cybersecurity and compliance disruptions. Our 1, 000 dedicated cybersecurity and compliance expert advisors deliver measurable value through exceptional customer experience and reliable service, driving the principle of Business Uninterrupted.

Responsibilities

• Support customers via phone, email, and web chat in a professional and clear manner.
• Guide users through the PCI-DSS compliance process, explaining its importance and offering
  -
  - step help.
• Help users access and navigate the online platform.
• Aim to resolve issues on the first contact by efficiently collecting the needed information.
• Spot opportunities to recommend relevant products and services when appropriate.
• Handle difficult or assertive conversations calmly and respectfully.
• Accurately document all interactions using internal systems and follow established procedures.
• Meet performance targets and adhere to service level standards.

Qualifications

• Minimum education: High school diploma or equivalent.
• 1+ years of experience in a customer support role, preferably in a call center.
• Fluency in Italian, C1 level.
• Fluency in English, C1 level.
• Proficiency in Microsoft Office Suite – Word, Excel, Outlook.
• Collaborative, upbeat, and
  - focused.
• Clear communicator with active listening skills.
• Professional phone presence and soft skills.
• Detail-oriented and able to handle multiple tasks.
• Solid
  - making and
  - solving abilities.
• Available to work flexible shifts while displaying impeccable schedule adherence.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, political affiliation or opinion, medical condition, status as a veteran, or any other federal, state, or local protected class.

Employment Disclaimer: This position is advertised on behalf of Conectys Portugal (also known as Arcowave Portugal, Lda. ), who will be the sole employer for all successful candidates. Conectys Portugal will be responsible for all employment legal obligations, protections, and remuneration and benefits. No employment relationship will exist with any other party involved in the recruitment process.

Privacy Disclaimer: Your application data will be processed in accordance with applicable data protection laws, including the GDPR. Your personal data may be shared with Arcowave Portugal, Lda. , and
- party service providers involved in candidate assessment, recruitment administration, and background screening. These parties are contractually bound to keep your information confidential and to use it solely for recruitment purposes. By submitting your application, you consent to this data sharing. For more information, refer to our Privacy Policy and Notice.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Finance and Sales

Industries

• Computer and Network Security