Performance & Operations Manager - French Speaker Lisboa

About Us

WTW is an
- winning advisory, broking, and solutions company that helps clients worldwide turn risk into a path for growth.

With a history dating back to 1828, including notable milestones such as the Titanic in 1912 and The Moon Buggy in 1971, WTW has a rich insurance heritage.

Our WTW Regional Delivery Hub, based in Lisbon, comprises a 175-strong global team dedicated to delivering operational excellence through innovation and streamlined solutions daily.

The Opportunity

The Performance and Operations Manager will assist the Broking Operations Leader by overseeing projects that improve workflow efficiency, automation, financial management, and other initiatives.

What will you do?

Key responsibilities include:

Project Planning and Management:

• Plan, execute, and oversee projects related to workflow optimization, automation savings, and special initiatives.
• Develop project plans, including defining scope, setting milestones, and establishing timelines.
• Coordinate with
  - functional teams to ensure project alignment with business objectives.

Workflow:

• Maintain a global overview of resource occupancy and allocation.
• Facilitate regular sessions with service leaders to optimize resource allocation.
• Provide the Broking Leader with workflow overviews and take necessary actions to ensure service delivery aligns with the budget.
• Monitor resource allocation to meet workload demands across services.
• Identify future resource needs and initiate recruitment processes promptly.
• Develop and monitor metrics for all services.

Financial Management Support:

• Send monthly reports to stakeholders and clarify any doubts.
• Support the monitoring of the LSC Budget, costs, and revenues.

Automation Initiatives:

• Monitor the effectiveness of automation solutions and make adjustments as needed.