Performance & Operations Manager

Description

Do you want to be part of a strategic project, focused on innovation and excellence, delivering client value? Are you prepared to be part of the Lisbon Regional Delivery Hub? The Lisbon hub differentiates from other hubs by partnering with consulting teams across Europe to deliver client value through technical expertise, innovation and streamlined solutions.

The Lisbon hub is a Willis Towers Watson hub of excellence that supports WTW’s consulting operations in the United Kingdom (UK) and Western Europe (WE). Working in close partnership over the last 12 years with consulting teams, software developers and business specialists, the Lisbon hub has grown into a 175 - colleague operation through strong commitment to operational excellence, value creation, client focus, integrity and respect.

Together we transform tomorrows. In "Corporate Risk and Broking" we support companies in effective risk and insurance management. Considering clients corporate goals, we develop robust and economical strategies to mitigate risks, transferring it to insurers.

The Role

The Performance and Operations manager will help the Broking Operations Leader by overseeing and managing various projects that enhance workflow efficiency, automation, financial management, and other special initiatives.

Key responsibilities include:

Project Planning and Management:

• Plan, execute, and oversee projects related to workflow optimization, automation savings and special initiatives
• Develop project plans, including defining scope, setting milestones, and establishing timelines.
• Coordinate with
  - functional teams to ensure project alignment with business objectives.
• Have a global overview of the occupancy/allocation of the resources
• Facilitate and promote regular sessions to agree with service leaders on the best resource allocation
• Provide Broking Leader an overview on workflows, taking action as necessary to ensure that all services are delivering work as agreed in Budget
• Monitor resource allocation to ensure that they are sufficient to meet workload demands in the various services
• Workflow
• Identify and flag to the Broking leader future resources needs (as soon as possible to actionate the recruitment process)
• Develop and monitor metrics for all services

Financial Management Support

• Send reports to our stakeholders every month and clarify any doubts
• Support on the LSC Budget and monthly monitoring of costs and revenues
  
  Automation Initiatives:
  
  
• Monitor the effectiveness of automation solutions and make adjustments as necessary

Qualifications

The Requirements

• Experience in Operations management
• Experience in develop and track KPI´s
• Experience in Process Improvement
• Strong analytical skills
• Communication Skills: Excellent verbal and written communication skills for effective stakeholder engagement.
• Interpersonal Skills: Strong
  - building skills to work collaboratively with diverse teams.
• Proficiency in Microsoft Office Suite (Word, Excel, Power
  Point, Outlook) and familiarity with database management.

In addition to our attractive remuneration package, we offer:

• Work-life balance – mobile working or in the office? Flexible working hours? Sure, no problem. We decide together as a team when and where we work. Nevertheless, team meetings and joint brainstorming sessions on site are not neglected. Hybrid working is more than just a buzzword for us
• Monetary benefit – An attractive,
  - related remuneration system including company pension scheme.
• Internationality – An international management consultancy and the security of a global corporation with renowned customers.
• Development opportunities – A steep learning curve and sufficient freedom for individual career development: You will dive deep into a variety of topics, both
  -
  - job and in intensive specialist training.
• Cooperation – learning from each other and making decisions together, collegial, appreciative and dynamic.
• Customer contact – quickly take responsibility