Platform Operations Manager - Telecommunications Lisboa

Platform Operations Manager - Telecommunications
Lisboa
Lisboa, Lisboa, Portugal

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Platform Operations Manager - Telecommunications, Lisbon

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Client:

Truphone

Location:

Lisbon, Portugal

Job Category:

Other

-

EU work permit required:

Yes

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Job Reference:

53a7bb157293

Job Views:

7

Posted:

02. 08. 2025

Expiry Date:

16. 09. 2025

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Job Description:

1GLOBAL is a
- driven global mobile communications provider dedicated to empowering enterprises worldwide to unlock the full growth potential of mobile connectivity. With a
-
- class telecom technology platform, a comprehensive suite of globally viable regulatory licenses, and privileged access to the telecom wholesale market, 1GLOBAL is uniquely positioned to deliver seamless compliance and connectivity solutions. Serving the world’s leading banks, corporations, and
- first businesses—including
- banks, travel companies, and payment service providers—1GLOBAL connects over 43 million devices globally.

With 2024
- year revenue exceeding US$100 million, 1GLOBAL is a profitable business generating significant cash flows to fund its ongoing investments in infrastructure, transformation, and growth. 2024 saw major client wins and marked 1GLOBAL’s evolution from a
- market telecommunication provider to a global
- driven mobile connectivity powerhouse.

Established in 2022 by experienced tech founders and entrepreneurs Hakan Koç and Pyrros Koussios, 1GLOBAL is a European technology leader driving digital transformation in the global telecommunications market. It operates as a fully regulated Mobile Virtual Network Operator (“MVNO”) in nine countries and as a regulated telecommunications operator in an additional 31 countries. Headquartered in the Netherlands, with
- class R&D hubs in Lisbon, Berlin, and São Paulo, 1GLOBAL employs over 450 experts across 13 countries.

Position Overview
We are looking for a Platform Operations Manager to lead the
-
- day activities of our Platform Operations team. This role is critical to ensuring operational stability, managing the team’s workload, and driving continuous improvement across our platforms.

The ideal candidate is highly organized, technically fluent, and thrives in
- paced environments. They will be responsible for backlog management,
- call scheduling, and incident escalation, while also maintaining a strong focus on
- driven
- making through tools like Grafana.

This role will also involve close collaboration with engineering and product teams to stay aligned with product roadmaps and technical developments—ensuring the team is
- informed and prepared. The Platform Operations Manager will support operations across various products, including Io
T, e
SIM, and API platforms, requiring a solid understanding of how these technologies integrate into our systems.

Key Responsibilities

• Develop knowledge to expert in our IOT and API products.
• Increase the quality of troubleshooting in issues related to IOT rules, SIM connectivity, data and voice services.
• Build and improve metrics and thresholds for product and services supported.
• Deep dive into the Product API documentation and lean the journey flows.
• Troubleshoot API failures and unexpected errors resulting from customer requests.
• Plan, direct and oversee the Platform Operations team and ensure alignment between business goals and functional objectives, managing the relationship with all relevant teams to ensure that the Customer expectations are met, along with mandatory services.
• Responsible for the Shift Roster that supports the team’s operation and to assure that all responsibilities within the shift are well distributed and achieved.
• Responsible for receiving, analysing, transforming, and sharing team metrics and KPI.
• Responsible for receiving, analysing, ensuring SLAʼs are meet and ensure that necessary resources are available to allow this to happen.
• Oversee all technical documentation produced by engineers for the tasks and processes supported by the team.
• Continuous Service Improvement - Analyse existing service and support patterns and proactively derive plans and actions for improving performance, reliability, and user experience, through the analysis of the previous KPIʼs.
• Instill a mindset of relentless will to learn and improve, contributing and challenging the organization for innovation and automation, by feeding information to other operational teams, of the required tools to enhance the BAU activities, with a focus on quality. faster mitigation, data consistency, etc. . .
• Liaise with product to prepare the operational teams for new product releases.
• Help onboard customers in support processes and tools.

Requirements

• Proven experience in managing
  - performing teams that run 24x7 service availability.
• Proven experience troubleshooting APIs exposed to customers.
• Knowledge of mobile connectivity (MAP, SIP and Diameter protocols) is a big plus.
• Autonomy to create and maintain service performance observability in tools like Grafana and Superset analytics.
• Ability to communicate effectively complex technical issues into layman's terms.
• Strong analytical capabilities with a
  - focused mindset.
• Team player mentality to be part of a large,
  - cultural environment.
• Detail-conscious, highly organized and methodical with a strong work ethic.
• Critical thinking and continuous improvement mindset.
• Comfortable in a
  - paced, intense, and demanding environment.
• Data-driven mentality, measure to support
  - making process.

Why 1GLOBAL?

• Growth Opportunities:Advance your career in one of the fastest growing telecommunications companies, expanding over 40%
  -
  - year under the leadership of successful tech entrepreneurs.
• Major Transaction Exposure:Be in the driver’s seat for transactions that will have an impact on the future telco industry.
• Work with a Talented Team:From the Board and the Founders to the Senior Management Team, you will collaborate daily with the most capable and renowned external advisors, and constantly being exposed to talented and driven individuals.
• Dynamic Work Environment:Thrive in a collaborative,
  - paced workplace where innovation is encouraged, and every contribution counts.
• Professional Development:Work alongside industry experts to enhance your skills and knowledge in a
  - edge field.
• International Experience:Gain opportunities to work in different 1GLOBAL offices around the world as you grow within the company.
• Open Communication Culture:Join a team where your ideas are heard, and open dialogue is encouraged, fostering a supportive and transparent work environment.
• Get Things Done Attitude:Be part of a
  - driven team that values efficiency, creativity, and the drive to make a tangible impact in the industry.

1GLOBAL is an equal opportunity employer, we value your character as much as your talent. Diversity drives our innovation, and we offer a collaborative, dynamic, and international work environment. We are excited for you to join our mission to revolutionise connectivity globally.