Platform Operations Quality Control - Assistant Vice President Lisboa

Platform Operations Quality Control - Assistant Vice President
Lisboa
Lisboa, Lisboa, Portugal

Platform Operations Quality Control - Assistant Vice President

Lisbon, Portugal

i
Capital is powering the world’s alternative investment marketplace. Our financial technology platform has transformed how advisors, wealth management firms, asset managers, and banks evaluate and recommend bespoke public and private market strategies for their
-
- worth clients. i
Capital services approximately $228 billion in global client assets invested in 1, 893 funds, as of March 2025.

i
Capital has been named to the Forbes Fintech 50 for seven consecutive years (2018-2024); a
- time selection by Forbes to its list of Best Startup Employers (2021-2023); and a
- time winner of MMI/Barron’s Solutions Provider award (see link below).

About the Role

i
Capital is looking for a talented Assistant Vice President to join Platform Operations. This role supports the technical and operational requirements across i
Capital’s platform offerings, including ongoing maintenance, customization, and feature development to meet our diverse customer needs. The responsibilities include supporting all platform offerings’ technical operations, ongoing maintenance, and applying custom features for our customers. Ideal candidates are eager to learn and grow, thrive in a collaborative,
- paced environment, and have a
- centric approach. This position offers a unique opportunity to develop a broad skillset and advance your career with guidance from industry leaders.

Responsibilities

• Develop an
  - depth understanding of all interfaces on the i
  Capital platform, proactively identify issues, and seek continuous platform improvements.
• Collaborate with senior team members to scope, prepare, and manage tasks essential for successful platform and fund launches.
• Configure and customize platform settings, manage user setup, map offering documents, and test configurations for quality prior to launch.
• Respond to platform update requests using the team’s ticketing system, ensuring timely resolution.
• Support internal and external stakeholders, managing and prioritizing project deliverables with the Operations Platform Support team.
• Contribute to process guide updates, incorporating new solutions and product enhancements.
• Assist with updating team documentation (e. g. , process guides) as new products and enhancements are introduced.
• Lead efforts to implement and troubleshoot integration connections between clients, vendors, and i
  Capital.
• Support data integration with clients and vendors, and participate or lead customer demonstrations for new solutions or enhancements.

Qualifications

• 6+ years of experience in a related industry, with 3+ years in platform operations, middle office operations, or similar functions within fintech, financial services, or alternatives.
• Exposure to technical platform integration, business processes, and workflows is advantageous.
• Strong time management and prioritization skills.
• Strong initiative, accountability, and attention to detail.
• Ability to quickly learn new business operations, processes, and procedures.
• Excellent time management to prioritize assignments effectively.
• Demonstrated initiative, passion, and a proactive attitude to get the job done in a
  - moving environment.
• Self-driven with a collaborative spirit, capable of working independently and as part of a team.
• Client-focused, committed to continuous improvement in a dynamic setting.
• Strong communication skills for ongoing interaction with external partners and internal teams globally, with a
  - friendly demeanor.
• Technical skills including proficiency with spreadsheets, business intelligence tools, databases, and familiarity with SQL is a plus.

We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office 3 days a week, with the flexibility to work remotely 2 days.

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