Platform Operations Support Team - Associate / Assistant Vice President Lisboa

Lisbon, Portugal

About The Role

i
Capital’s business is growing rapidly. i
Capital is looking for a talented Associate/Assistant Vice-President to join the Operations Platform Support Team in Lisbon. This role is pivotal in supporting the technical and operational requirements across i
Capital’s platform offerings, including ongoing maintenance, customization, and feature development to meet the differentiated requirements of i
Capital’s customer base. Ideal candidates are committed to learning and growth, thrive in a collaborative,
- paced environment, and bring a
- centric approach.

Responsibilities

• Develop an
  - depth understanding of all interfaces on the i
  Capital platform and proactively identify and address issues, seeking continuous platform improvements.
• Collaborate with senior team members to scope, prepare, and manage tasks essential for successful platform and fund launches.
• Configure and customize platform settings, manage user setup, map offering documents, and test configurations for quality prior to launch.
• Respond to platform update requests using the team’s ticketing system and ensure timely resolution.
• Support internal and external stakeholders, including managing and prioritizing project deliverables with the Operations Platform Support team.
• Contribute to process guide updates, incorporating new solutions and product enhancements.
• Assist with updating team documentation (e. g. , process guides) as new product solutions and enhancements emerge.
• Lead efforts to implement and troubleshoot integration connections between clients, vendors, and i
  Capital.
• Support data integrations with clients/vendors and may participate and/or lead customer demonstrations as enhancements or new solutions are introduced.

Qualifications

• B. Sc in computer or related fields (academic and/or professional qualification).
• 2+ years of work experience in business integration, project implementation or technology.
• Exposure to technical platform integration, business processes, and workflows is advantageous.
• Strong time management and prioritization skills; ability to quickly learn new business operations, processes, and procedures.
• Self-driven with a collaborative spirit; able to work independently or as part of a team.
• Client-focused with a commitment to continuous improvement in a
  - paced, entrepreneurial setting.
• Strong communication skills; comfortable interacting with external partners, internal business and finance managers globally.
• Technical expertise including comfort with spreadsheets, business intelligence tools and an understanding of databases (SQL is a plus).
• Excellent written and verbal skills in English; other languages are a plus.

We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office 3 days a week with the flexibility to work remotely 2 days.

Benefits

i
Capital offers a comprehensive benefits package including a total compensation program with a competitive salary, annual performance bonus, and equity for
- time employees; healthcare with 100%
- paid health and dental insurance; and generous paid time off (PTO).

Equal Opportunity

i
Capital is an equal opportunity employer. We do not discriminate on the basis of any protected characteristic. This job description includes only essential duties and basic requirements; it is not an exhaustive list of all responsibilities, duties, and skills required. EEO statements and related information are included as required by law.