Platform Support Engineer - IoT

1GLOBAL is a
- driven global mobile communications provider dedicated to empowering enterprises worldwide to unlock the full growth potential of mobile connectivity. With a
-
- class telecom technology platform, a comprehensive suite of globally viable regulatory licenses, and privileged access to the telecom wholesale market, 1GLOBAL is uniquely positioned to deliver seamless compliance and connectivity solutions. Serving the world's leading banks, corporations, and
- first businesses—including
- banks, travel companies, and payment service providers—1GLOBAL connects over 43 million devices globally.

With 2024
- year revenue exceeding US$100 million and in line to exceed US$200 million in FY25, 1GLOBAL is a profitable business generating significant cash flows to fund its ongoing investments in infrastructure, transformation, and growth.

Established in 2022 by experienced tech founders and entrepreneurs Hakan Koç and Pyrros Koussios, 1GLOBAL is a European technology leader driving digital transformation in the global telecommunications market. It operates as a fully regulated Mobile Virtual Network Operator ("MVNO") in ten countries and as a regulated telecommunications operator in an additional 31 countries. Headquartered in the Netherlands, with world‑class R&D hubs in Lisbon, Berlin, and São Paulo, 1GLOBAL employs over 450 experts across 15 countries.

Position Overview

You will be part of the Platform Support team, responsible for troubleshooting customer network issues related to registration, voice, data, and SMS services across multiple products, including B2B, B2C, and Io
T. You will also be involved in API troubleshooting for some of our largest customers.

You should be a well‑organised individual who can manage multiple priorities and work independently while following direction from remote teams. A calm and analytical approach is essential, especially when handling challenging or unexpected situations. Being detail‑oriented and committed to doing things right is key, as are strong interpersonal skills to build effective relationships across teams.

We’re looking for someone who is proactive, motivated, and aligned with the broader goals of our operations. You should understand the impact your work has on the customer experience, particularly during incidents, and be able to connect day‑to‑day local activities with central management through clear communication and reporting. Flexibility and resilience in a fast‑paced environment are a must.

Key Responsibilities

• Monitor and support CORE and RAN networks to ensure high availability and optimal performance.
• Monitor and support the API connectivity ecosystem to maintain high availability and performance.
• Troubleshoot service‑impacting issues across Data and Io
  T devices, with some involvement in Voice and SMS services.
• Analyse and resolve network faults using tools and traces involving protocols such as SS7, MAP, ISUP, SIP, CAP, DIAMETER, and related telecom signalling stacks.
• Escalate and coordinate with vendors and engineering teams to resolve complex incidents.
• Participate in root‑cause analysis (RCA) of major incidents and contribute to the implementation of corrective actions.
• Support daily operations and incident management, ensuring compliance with SLAs.
• Create and maintain accurate documentation for procedures, configurations, and fault analyses.
• Collaborate with cross‑functional teams, including Radio Planning, Core Engineering, and Customer Support.
• Stay up to date with network evolutions, including 5G, Io
  T ecosystems, and virtualisation trends.

Requirements

• Degree in Telecommunications Engineering, Computer Science, or equivalent practical experience.
• Proven experience in troubleshooting CORE and/or RAN networks.
• Strong experience working with Io
  T modules.
• In‑depth understanding of telecom signalling protocols, including SS7, MAP, ISUP, SIP, DIAMETER, CAP, and others.
• Hands‑on experience diagnosing issues across Voice, Data, SMS, and network attach/registration flows.
• Experience with trace analysis and monitoring tools (e. g. , Wireshark).
• Strong incident management and problem‑solving skills, particularly in complex telecom infrastructures.
• Excellent English communication skills, both written and verbal.
• Ability to work independently and prioritise tasks under pressure.
• Collaborative team player, highly organised and detail‑oriented, with a structured approach to work.
• Critical thinker with a focus on continuous improvement.
• Comfortable working in high‑demand, fast‑paced environments, including on‑call rotations.

Do not apply if:

• You don’t like to work independently, with minimum supervision, with strong analytical capabilities, and with a customer‑focused mindset.
• If you don’t have a team‑player mentality.
• You are not someone detail‑conscious, highly organised and methodical with a strong work ethic.
• You don’t practice critical thinking and a continuous improvement mindset.
• You are not comfortable in a fast‑paced, intense, and demanding environment.

Benefits

• Growth Opportunities:Advance your career in one of the fastest growing telecommunications companies, expanding over 100% year‑on‑year under the leadership of successful tech entrepreneurs.
• Major Transaction Exposure:Be in the driver's seat for transactions that will have an impact on the future telco industry.
• Work with a Talented Team:From the Board and the Founders to the Senior Management Team, you will collaborate daily with the most capable and renowned external advisors, and constantly being exposed to talented and driven individuals.
• Dynamic Work Environment:Thrive in a collaborative, fast‑paced workplace where innovation is encouraged, and every contribution counts.
• Professional Development:Work alongside industry experts to enhance your skills and knowledge in a cutting‑edge field.
• International Experience:Gain opportunities to work in different 1GLOBAL offices around the world as you grow within the company.
• Open Communication Culture:Join a team where your ideas are heard, and open dialogue is encouraged, fostering a supportive and transparent work environment.
• Get Things Done Attitude:Be part of a results‑driven team that values efficiency, creativity, and the drive to make a tangible impact in the industry.

Equal Opportunity

1GLOBAL is an equal opportunity employer; we value your character as much as your talent. Diversity drives our innovation, and we offer a collaborative, dynamic, and international work environment. We are excited for you to join our mission to revolutionise connectivity globally.