Platform Support Engineer Paço de Arcos

Platform Support Engineer
Lisboa
Paço de Arcos, Lisboa, Portugal

About Us

A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the
- edge of digital transformation and technology. From the
- cultural strength of our global organisation to the sustainable and innovative ways we work to bring people together, there's something for everyone to get stuck into. And that's where you come in.

Paço de Arcos, Portugal (Hybrid)

We are looking for a motivated and reliable Support & Operations Engineer to join the GSOps (Global Support & Operations) team within the Trans
Verse Platform program. This role will be key to ensuring the stability, availability, and quality of the platform and its services across production, test, and development environments. You will be working in a
- cultural, international team that supports
- critical railway applications and infrastructure.

Description

• Monitor, operate, and support the Trans
  Verse platform environments
• Handle incidents, service requests, and changes following ITIL best practices
• Support product and project teams by ensuring system availability and performance
• Troubleshoot infrastructure and
  - related issues, coordinating with development and architecture teams when necessary
• Maintain documentation (runbooks, procedures, troubleshooting guides)
• Contribute to the continuous improvement of monitoring, alerting, and automation
• Support installation, upgrade and maintenance of platform clusters (on-premise, cloud, and edge)
• Participate in
  - call or weekend support rotations as required
• Travel worldwide to support local platform teams

• Bachelor's degree in Computer Engineering, Information Systems, or related field (or equivalent experience)
• 2+ years of experience in IT operations, system administration, or platform support roles
• Good understanding of Linux-based systems and container technologies (Docker, Kubernetes)
• Basic knowledge of CI/CD pipelines, Git, and scripting (Bash, Python, etc. )
• Familiarity with monitoring and observability tools (e. g. , Prometheus, Grafana, ELK, etc. )
• Strong
  - solving skills and ability to work under pressure
• Good communication skills and team spirit
• Proficiency in English (spoken and written)

• Experience with Keycloak, Postgre
  SQL, Rabbit
  MQ or Redis
• Familiarity with ITIL processes
• Previous experience in the railway, transport, or industrial software sectors

• Opportunity to work on a modern and impactful digital platform within the railway domain
• A supportive, inclusive, and international team environment
• Access to continuous learning and development
• Hybrid work flexibility and a collaborative culture