Polish Customer Advisor for a Video Game Brand - Lisbon, Portugal Lisboa

Polish Customer Advisor for a Video Game Brand - Lisbon, Portugal

Join to apply for the Polish Customer Advisor for a Video Game Brand - Lisbon, Portugal role at Foundever.

Do you want to be part of a team whose motto is Play Has No Limits? Polish native or fluent with strong communication skills? Looking to make your career in a multicultural environment? So we have the perfect opportunity for you: join our Polish Customer Support team.

Our client is a world market leader gaming brand of home video game consoles and production company.

Responsibilities

• Respond efficiently and effectively to all customers’ enquiries within given timescales.
• Develop and maintain a full technical knowledge of the client’s products and services.
• Deal with all correspondence as requested/required.
• Accurately log all calls and in line with procedures.
• Responsibly maintain and update all
  - related administrative forms.
• Be able to recognize when a problem/query should be transferred to another department or a more senior member of staff.

Qualifications

• Native or Proficient level of Polish (C2).
• Intermediate level of English (B1).
• Previous experience in Customer Service preferred.
• Impeccable communication skills.
• A calm, cool and
  - headed attitude in every situation.
• Excellent
  - organizing skills.
• A proactive approach and willingness to work on own initiative.
• Ability to work under pressure, in order to achieve deadlines and KPI’s.
• Ability to adapt to a continuously changing environment and procedures.
• Knowledge of Microsoft Office Pack (Word, Excel).
• Must hold EU citizenship or valid work permit.
• Be a local candidate or willing to relocate to Lisbon, Portugal (Work on site).

Benefits

• Relocation package.
• Competitive wages.
• Paid professional training.
• Employee discounts.
• Private healthcare & dental insurance (after six months of employment).
• Growth opportunities through various development programs.
• Fun and engaging
  - wide initiatives, including our Ever
  Better wellness program.
• Job stability.
• Life-long skills and experience.
• Excellent work culture.

Apply today!