Polish Customer Service in Lisbon Lisboa

Polish Customer Service in Lisbon
Lisboa
Lisboa, Lisboa, Portugal

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Grow Your Career in Customer Service!

Do you enjoy solving problems and positively impacting people’s daily lives? We’re looking for a proactive and enthusiastic Customer Support Specialist to join our energetic team. If you excel in dynamic environments and love connecting with others, this opportunity is for you.

Role Overview:

In this role, you'll support customers via phone, chat, email, and social media by resolving issues related to accounts, transactions, and technical concerns. Your mission will be to ensure smooth and satisfying customer interactions every step of the way.

Key Responsibilities:

• Provide
  - quality assistance across multiple communication platforms
• Support users with account creation, verification, login, and payment concerns
• Troubleshoot technical issues promptly and effectively
• Act as a dependable point of contact, especially for
  - focused clients
• Communicate with empathy and clarity to strengthen customer relationships
• Follow company policies and maintain service excellence
• Contribute ideas to improve workflows and elevate the customer experience
  
  
  

• Fluent in Polish (C2 level)
• Fluent in English (B2 level)
• EU Citizenship or Portuguese Residency Card
• 0-1 year of experience in customer support
• Strong leadership, analytical, and communication skills
• Eagerness to learn and grow
  
  
  

• Competitive Salary: We offer attractive compensation that reflects your skills and experience, recognizing and rewarding your contributions
• Meal Allowance: Enjoy a meal allowance to keep you energized during working hours
• Health and Life Insurance: Benefit from comprehensive coverage to support your
  - being.
• Onsite Work: Engage and grow in a collaborative office environment
• Relocation Package: Receive support if relocating to ensure a smooth transition
  
  
  

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Marketing Services

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