Polish Customer Service Lisboa

Polish Customer Service
Lisboa
Lisboa, Lisboa, Portugal

Role overview: Providing technical support designed in a B2B approach to adapt to our clients' needs to sustain and expand their businesses.

Customer contacts with challenging questions/requests via:

• Email
• Chat

Convert the majority of email/chat cases into outbound calls to:

• Offer white glove support regarding our services

Responsibilities include:

• Working with multiple tools
• Multitasking

As an Advertisers Support Specialist, you'll assist advertisers in a dynamic environment. Advertisers and agencies reach out for
- sales support and troubleshooting. Your role focuses on enhancing their advertising experience by resolving technical issues, reporting bugs, guiding platform use, and improving overall satisfaction. You'll work closely with a multilingual team to support SMBs through various channels (chat, email, phone), ensuring timely resolutions and providing product support across
- service tools.

Training program and compensation: €92. 80 per week, for 15 working days (8 hours per day), conducted in English.

Salary options include:

• €1, 295 gross/month, including base salary, holidays allowance, Christmas allowance, meal allowance.
• €1, 040. 68 gross/month, including base salary, room allowance, holiday allowance, Christmas allowance, and meal allowance.

Benefits include private health insurance, meal card, and holiday bonuses.

Relocation assistance includes:

• Airport
  - up and administrative support for registration in Portugal
• Reimbursement of initial flight expenses
• Yearly
  - way flight ticket back to your home country (within the EU)
• Accommodation in
  - rented shared apartments
• Free Portuguese lessons, sports activities, cooking lessons, and more

Accommodation details:

The company offers a furnished room in a shared apartment, with all expenses paid by the company (water, gas, electricity, cable TV, internet within responsible use). Apartments are 20-60 minutes from the workplace. Upon arrival, bedsheets, pillows, and towels are provided.

Schedule & Location:

Hours: 40 hours/week, 8 hours/day, 5 days/week, including weekends, on a rotational shift basis. Days off are assigned by the shift manager and announced 4 weeks in advance.

Holidays:

Portuguese public holidays apply. Working on a holiday grants a compensatory day, to be used later with project approval.

Vacation entitlement:

Up to 20 days in the first year, proportional to the signing month; thereafter, 22 days per calendar year.

Additional notes:

• 1-month trial period
• Temporary contract with potential renewal and permanence