Polish Speaking Airline Support Specialist

Polish‑Speaking Airline Support Specialist Lisbon (On‑Site)

Introduction

We’re looking for an engaging Polish‑speaking Airline Support Specialist to join our client’s airport‑based team in Lisbon. If you speak Polish fluently, love travel and aviation, and thrive in a dynamic airport environment, this on‑site role is a great fit for you.

What the job is about

• Provide on‑site support at the airport for Polish‑speaking passengers handling check‑in, boarding, flight queries and baggage concerns.
• Assist passengers with reservations, ticket changes, delays or cancellations, ensuring smooth travel experiences.
• Serve as a point of contact for Polish‑speaking travellers guiding them through documentation, gate changes, airline procedures and airport logistics.
• Coordinate with airline staff, ground operations and customer service teams to resolve issues quickly and professionally.
• Maintain clear records of passenger interactions and escalates cases when required to meet service standards.

Requirements

• Fluent in Polish (C1+) and solid English for internal communication; additional languages are an advantage.
• Previous customer‑service or airline/airport experience; familiarity with passenger services is a plus.
• Comfortable working on‑site at an international airport and can adapt to shift work (including early mornings, evenings, weekends).
• Strong communication and interpersonal skills, calm under pressure, and delivers positive passenger experiences.
• Organized, detail‑oriented and able to handle multiple tasks in a fast‑moving environment.

What we offer

• A full‑time, on‑site role based in Lisbon with a global airline brand.
• Competitive salary and employee benefits.
• Training to build your skills in airline support, airport operations and customer service in a multicultural setting.
• A vibrant team environment in one of Europe’s most dynamic cities, offering both professional and lifestyle growth.
• Opportunities for internal progression within the airline/travel sector.

If you’re ready to bring your Polish language skills, customer‑service passion and interest in aviation to an on‑site airport role where you’ll directly assist travellers and grow your career, we would be delighted to hear from you.