Polish-Speaking Content Moderator Lisboa

Overview

Join our client, a global technology company providing mobility services, as a Polish-Speaking Content Moderator. As a key member of the Trust & Safety team, you will analyze escalated situations, conduct outbound calls, and leverage your analytical skills to ensure a secure and positive user experience.

Responsibilities

• Review and assess escalated cases for policy violations or safety concerns.
• Respond to customer inquiries via phone, helpdesk, and live chat.
• Conduct outbound calls to gather evidence for investigations.
• Provide excellent customer service, addressing inquiries and concerns with empathy.
• Handle complaints, provide solutions, and follow up to ensure resolution.
• Maintain deep knowledge of services for efficient support and proactive suggestions.
• Make informed decisions based on analysis and established policies.
• Ensure confidentiality and proper handling of customer information.

Work Schedule

40 hours per week (8-hour shifts plus lunch break) on a rotational pattern, Monday to Sunday, 24/7.

Requirements

• Fluent in Polish and proficient in English (B2 and higher).
• Strong analytical and
  - making skills.
• Excellent communication and customer service skills.
• In possession of EU passport or a valid residence permit for Portugal.
• Available to work onsite in Lisbon on a rotational shift pattern.

Benefits

• Salary plus relocation and housing assistance.
• Additional benefits for rotational shift work.
• Health insurance from day one.
• Transfer package for applicants across Europe, including corporate apartment housing, flight refund, and one free annual flight to home country.
• Versatile administrative support upon arrival in Portugal.