Portuguese and English customer support advisor Lisboa

Portuguese and English customer support advisor
Lisboa
Lisboa, Lisboa, Portugal

Portuguese and English customer support advisor, Lisbon

Client:

Cross Border Talents

Location:

Lisbon, Portugal

Job Category:

Other

-

EU work permit required:

Yes

Job Reference:

03d7f31f4214

Job Views:

5

Posted:

03. 06. 2025

Expiry Date:

18. 07. 2025

Job Description:

Job Summary:

We are looking for a
- oriented and
- focused Portuguese Customer Support Representative to join our support team. In this role, you will provide exceptional service to our Portuguese-speaking customers through various communication channels, ensuring prompt and effective resolution of inquiries, issues, and requests.

Responsibilities:

Respond to customer inquiries via email, live chat, and phone in Portuguese and English.

Provide accurate, valid, and complete information by using the right methods and tools.

Handle product/service questions, order inquiries, returns, billing, and technical issues.

Resolve customer complaints with professionalism and patience.

Document customer interactions and maintain records in the support system (CRM).

Escalate complex issues to the appropriate internal departments when necessary.

Collaborate with other team members to improve processes and customer satisfaction.

Stay updated on product knowledge, company policies, and customer support best practices.

Requirements:

Fluency in Portuguese EU native and strong B2 in English.

Proven customer support experience or experience in a
- facing role.

Strong communication and
- solving skills.

Empathy, patience, and the ability to stay calm under pressure.

Comfortable working in a
- paced environment.

What We Offer:

Competitive salary and performance bonuses.

Remote work flexibility or relocation support if
- site.

Paid training and development programs.

Supportive, multicultural work environment.

Opportunities for career growth and internal mobility.

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.

Bank or payment details should not be provided when applying for a job. Eurojobs.com is not responsible for any external website content. All applications should be made via the 'Apply now' button.