Portuguese and English customer support advisor

Job Summary

We are looking for a
- oriented and
- focused Portuguese Customer Support Representative to join our support team. In this role, you will provide exceptional service to our Portuguese-speaking customers through various communication channels, ensuring prompt and effective resolution of inquiries, issues, and requests.

Responsibilities

• Respond to customer inquiries via email, live chat, and phone in Portuguese and English.
• Provide accurate, valid, and complete information by using the right methods and tools.
• Handle product/service questions, order inquiries, returns, billing, and technical issues.
• Resolve customer complaints with professionalism and patience.
• Document customer interactions and maintain records in the support system (CRM).
• Escalate complex issues to the appropriate internal departments when necessary.
• Collaborate with other team members to improve processes and customer satisfaction.
• Stay updated on product knowledge, company policies, and customer support best practices.

Requirements

• Fluency in Portuguese EU native and strong B2 in English.
• Proven customer support experience or experience in a
  - facing role.
• Strong communication and
  - solving skills.
• Empathy, patience, and the ability to stay calm under pressure.
• Comfortable working in a
  - paced environment.

What We Offer

• Competitive salary and performance bonuses.
• Remote work flexibility or relocation support if
  - site.
• Paid training and development programs.
• Supportive, multicultural work environment.
• Opportunities for career growth and internal mobility.