Portuguese Customer Advisor for Airbnb - Lisbon, Portugal

Overview

Portuguese Customer Advisor for Airbnb - Lisbon, Portugal

Responsibilities

• Manage hosts and guests queries
• Present the best available solutions taking advantage of a community marketplace with millions of users
• Join a specialized and open‑minded team that offers support through written communication and phone
• Meet and exceed service quality goals, compliance regulations and productivity targets
• Create amazing experiences that people value and we are proud of
• Follow the direction of management and provide feedback

Qualifications

• Native or proficient level of Portuguese (C2)
• Advanced level of English (at least C1) both verbal and written
• Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
• Analytical and problem solving skills with strong attention to detail
• Desire to learn and advance, be a curious investigator and problem solver
• Must hold EU citizenship or valid work permit for Portugal
• Be a local candidate or willing to relocate to Lisbon, Portugal

Benefits

• Competitive wages
• Paid professional training
• Employee discounts
• Private healthcare & dental insurance (after six months of employment)
• Growth opportunities through various development programs
• Fun and engaging company‑wide initiatives, including our Ever
  Better wellness program
• Job stability
• Life-long skills and experience
• Excellent work culture

Employment details

• Employment type: Full-time
• Job function: Customer Service
• Industries: Outsourcing and Offshoring Consulting