Portuguese Customer Support Agent - Lisbon Lisboa

Portuguese Customer Support Agent - Lisbon
Lisboa
Lisboa, Lisboa, Portugal

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Portuguese Customer Support Agent - Lisbon, Lisbon

Client:

Cross Border Talents

Location:

Lisbon, Portugal

Job Category:

Other

EU work permit required:

Yes

Job Reference:

bd672a5d9ad4

Job Views:

4

Posted:

24. 04. 2025

Expiry Date:

08. 06. 2025

Job Description:

Are you passionate about customer support and technologies? Would you like to join one of the top BPO companies in Lisbon? Our client is a global leader and one of the biggest companies in Portugal.

Your mission as a customer support agent is to support their activities by offering the best quality service to their customers while working with prestigious worldwide brands.

Your Role as a Customer Support Agent:

• Answer inbound calls and customer inquiries;
• Provide support and direction to customers and resolve customer service issues in a timely and empathetic manner;
• Maintain accurate data input of consumer inquiries, questions, and feedback on the customer services database;
• Troubleshoot through the use of open questions, support documents, and system training;
• Offer recommendations to common problems or frequently asked questions.

Requirements:

• Fluency in Portuguese (C1/C2 Level or Native);
• Good knowledge of English (B2 level);
• Typing Speed: 25 words per minute;
• Availability to work in rotating shifts;
• Previous experience or contact with clients;
• Good listening and empathy skills;
• Team spirit and flexibility;
• Private health insurance after 6 months of contract signature (in addition to the standard insurance).