Portuguese Customer Support in Lisbon Lisboa

Portuguese Customer Support in Lisbon
Lisboa
Lisboa, Lisboa, Portugal

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Take Your Customer Service Career to the Next Level!

We’re seeking a proactive and
- oriented Customer Support to join our dynamic,
- energy team. If you excel in
- paced environments, adapt quickly, and love creating meaningful interactions, this opportunity could be your perfect fit.

Role Overview:

As a Customer Support, you’ll serve as the first point of contact for customers, offering friendly and effective support across multiple communication channels. Your ability to communicate clearly and solve problems efficiently will play a key role in ensuring a seamless customer journey.

Key Responsibilities:

• Provide timely and professional assistance via phone, email, chat, and social media
• Help customers with account setup, login issues, identity verification, and transaction management
• Troubleshoot technical issues and offer clear, effective solutions
• Handle inquiries with empathy, precision, and a
  - first mindset
• Build positive relationships through clear and thoughtful communication
• Adhere to internal processes while upholding exceptional service quality
• Offer insights and feedback to improve support strategies and enhance user satisfaction
  
  
  

• Fluent in Portuguese (C2 level)
• Fluent in English (B2 level)
• EU Citizenship or Portuguese Residency Card
• 0-1 year of experience in customer support
• Strong leadership, analytical, and communication skills
• Eagerness to learn and grow
  
  
  

• Attractive Salary: Competitive compensation that values your skills
• Performance Bonus: Recognizing your achievements
• Meal Allowance: Covering your daily meals
• Transportation Support: Assisting with commuting costs
• Health & Life Insurance: Comprehensive protection for your
  - being
• Relocation Package: Assistance to make your move smooth and
  - free
• Onsite Work: Engage and grow in a collaborative office environment
  
  
  

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Marketing Services

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