Portuguese Market | Front & Backoffice Specialist | Digital Solutions Lisboa

Portuguese Market | Front & Backoffice Specialist | Digital Solutions
Lisboa
Lisboa, Lisboa, Portugal

Portuguese Market | Front & Backoffice Specialist | Digital Solutions

• Full-time
• Legal Entity: Bosch Service Solutions S. A.

Welcome to Bosch

Cars drive autonomously, machines speak to each other, and houses become smarter. At Bosch, we turn these visions into reality to improve the quality of life for people all over the world. Join us to create something remarkable: Invented for life.

With over 300 specialized associates and around 15 nationalities, Bosch activities in Lisbon focus on sales, marketing, communication, training, nearshoring services, and shared support for human resources services to Europe. The diversity, commitment, and expertise of our team are key to our success.

Bosch Service Solutions develops and delivers Customer Experience, Mobility, and Monitoring solutions for companies and their customers. Our teams find fast and efficient solutions for thousands daily, from claim management to emergency services. Define standards and pioneer alongside around 9000 associates worldwide.

Role & Responsibilities:

-Customer Handling: Manage customer inquiries via written and telephone communication in Portuguese and English. Support customers with digital topics such as vehicle apps.

-Problem Solving: Act as the first contact for challenges with booked vehicle services, presenting solutions in 1st or 2nd level support.

-Technical Support: Forward technical issues to appropriate departments and communicate with specialist centers. Advise customers on our digital product portfolio.

Skills & Experience

-Personality: Customer-oriented, responsible, and communicative.

-Work Style: Professional, independent, reliable,
- and
- oriented.

-Experience: Enthusiasm for automotive customer service, quick perception, and proficiency with common information technologies and ticketing tools.

-Languages: Native-level Portuguese and English skills, with good knowledge of English.

What We Offer:

Challenges in an international environment | Career opportunities | Flexible hours | Medical services | Employee discounts | Sports and health activities | Canteen | Good public transport access | Space for creativity.

Success stories don´t just happen. They are made. . .

Make it happen! We look forward to your application!