Portuguese Market | Remote Car Repair Assistance Lisboa

Overview

Portuguese Market | Remote Car Repair Assistance – role at Bosch Home Comfort Portugal. Location: Lisboa. Areas of work: Engenharia. Employment type: Full-time. Starting date: Mediante acordo. Legal entity: Bosch Service Solutions S. A. Working arrangement: Willingness to work in the office and/or remote according to business needs.

Vaga publicada 09/18/2025. ID da vaga REF267985R.

Responsibilities

• Respond to all calls, emails, and common requests for technical 1st level support
• Analyse technical problems (root cause analysis) with cars and/or light goods vehicles (LGV) and/or heavy goods vehicles (HGV) of all brands and provide technical assistance to customers by all existing communication channels
• 1st level resolution rate: 50% after 6 months, 70% after 12 months
• Follow defined work instructions and escalation processes for all possible types of incidents
• Track all incidents in our internal incident management system
• Maintain communication with other Bosch sites, departments, and colleagues who are engaged in the support processes
• Input for FAQ and knowledge database
• Establish good relationships with colleagues and customers to ensure correct information flow
• Willingness to work in the office and/or remote according to business needs

What Distinguishes You

• Education: Completed vocational education as a master mechanic, automotive mechatronics technician (mechanics and/or electronics), automotive service technician or country equivalent certificate
• Experience and
  - how: Minimum 1-3 years of experience working in workshops with cars and/or LGV/HGV
• Languages: Portuguese oral and written communication skills level C1 (minimum) and English oral and written communication skills level B2 (minimum). Other European languages are a plus
• Team player who is 100%
  - and
  - focused
• Methodical troubleshooting skills
• Basic knowledge of IT systems is an advantage
• Professional experience in a
  - facing position is an advantage
• Soft skills: Customer orientation, professional communication, ability to work well in difficult situations

What We Offer You

• Challenges in an international environment
• Career opportunities in one of the world’s leading companies
• Flexible hours
• Medical services
• Employee discounts
• Sports and
  - related activities
• Canteen
• Good access to public transport
• Space for creativity

About Bosch Lisboa

Bem-vindo a Lisboa. Bosch Lisboa oferece oportunidades em uma cidade multicultural com boa qualidade de vida. Descrição de benefícios: acesso a rede de transportes públicos, descontos para colaboradores, trabalho flexível e híbrido, consultório médico, oportunidades de formação e certificação, atividades de saúde e desporto, cantina, seguro de saúde, colaboração com colegas de todo o mundo.

Observação: Na Bosch valorizamos a diversidade e promovemos equidade de oportunidades. Encorajamos candidaturas de todas as pessoas e estamos comprometidos com um ambiente inclusivo. Para mais informações, entre em contacto com a pessoa indicada no anúncio.

Próximos Passos

Próximos passos: Candidatar-se online, com opções de envio de CV, Linked
In/Indeed ou preenchimento manual. Enviar documentos não devem exceder 10 MB. Após envio, você receberá confirmação por
- mail e poderá acompanhar o status da candidatura. Entrevista poderá ser virtual ou presencial. Em caso de seleção, contrato de trabalho será apresentado.