Portuguese speaking Customer Account Representative Covilhã

Overview

We are looking for a Portuguese-speaking (Native European) + English (B2) Customer Service Advisor to join our vibrant and multicultural team in Covilhã, Portugal. If you enjoy helping people and working in a
- paced environment, this is a great opportunity for you.

Your Role

• Assist users with
  - sales inquiries, general support, and technical troubleshooting.
• Communicate effectively across multiple channels (phone, email, chat, social media).
• Ensure policy compliance while responding to customer requests.
• Escalate complex cases when necessary.
• Maintain accurate documentation of customer interactions.

What We Offer

• A supportive and dynamic team environment.
• Professional growth and career development opportunities.
• Comprehensive training to help you excel in your role.
• Additional benefits to support your relocation and onboarding experience.

Qualifications

• Native Portuguese speaker (European Portuguese) with good English proficiency (B2).
• Strong communication skills.