Portuguese Speaking Customer Advisor (European Portuguese Only) Lisboa

Portuguese Speaking Customer Advisor (European Portuguese Only)
Lisboa
Lisboa, Lisboa, Portugal

We are a leading provider of digital services, dedicated to delivering seamless customer experiences for global brands across a wide range of industries. Our mission is to empower businesses and users by offering innovative, efficient, and
- driven support solutions. As we continue to grow our Lisbon operations, we are looking for enthusiastic and
- focused European Portuguese-speaking Customer Advisors to join our dynamic team.

If you're passionate about helping others, eager to build a career in the digital services industry, and fluent in European Portuguese , this is a fantastic opportunity to join a company that values growth, development, and collaboration.

Role Overview

As a Customer Advisor , you will be the first point of contact for customers using a variety of digital services. You will provide exceptional support via phone, email, or chat—resolving inquiries, troubleshooting problems, and ensuring customer satisfaction at every interaction.

This position is based
- site in Lisbon , where you'll work in a professional and welcoming environment alongside a multicultural and supportive team. While prior experience in customer service is appreciated, it is not a requirement —we provide full training to get you started successfully.

Key Responsibilities

Customer Interaction

• Deliver outstanding customer support to Portuguese-speaking users through phone, email, or chat.
• Respond to queries regarding products, services, technical issues, and general account management.
• Provide accurate, empathetic, and timely information tailored to each customer’s needs.
• Ensure customer satisfaction by resolving concerns efficiently and following up as needed.

Problem Solving & Support

• Assist users with troubleshooting and resolving
  - related issues.
• Escalate more complex problems to the appropriate internal teams when necessary.
• Maintain
  -
  - date knowledge of products, services, and platform changes to provide the best possible support.

Quality & Documentation

• Accurately document interactions in the system using the appropriate tools and procedures.
• Ensure all communication aligns with company tone, policies, and customer service best practices.
• Meet individual and team KPIs (Key Performance Indicators) such as response times, resolution quality, and customer satisfaction.