Portuguese-Speaking Customer Experience Specialist Porto

Portuguese-Speaking Customer Experience Specialist
Porto
Porto, Porto District, Portugal

Customer Service Representative

Are you looking for a challenging role that allows you to make a positive impact on customers?

We're seeking a skilled Customer Service Representative to join our team. As a key member of our
- facing team, you will be responsible for ensuring that customers receive exceptional service and support.

• Key Responsibilities:
  
  
• Manage incoming phone calls and respond to customer inquiries in a professional and courteous manner.
• Identify and assess customer needs to achieve satisfaction and resolve issues efficiently.
• Build sustainable relationships with customers through open and interactive communication.
• Provide accurate and complete information by using the right tools and resources.
• Follow established procedures and guidelines for customer communication.
• Take the initiative to engage customers and provide proactive solutions to their concerns.
• Our ideal candidate should have excellent communication skills, strong phone contact handling skills, and the ability to adapt/respond to different types of characters.

Requirements

• Fluent verbal and written German (C1) language skills.
• Excellent communication and interpersonal skills.
• Strong
  - solving and analytical skills.
• Ability to work in a
  - paced environment and prioritize tasks effectively.

What We Offer

• Competitive salary and
  - based bonus.
• Indefinite contract with opportunities for career growth and development.
• Full paid training on company policies and procedures.
• Career development programs and language classes.
• Central location in Porto, Portugal with easy access to public transportation.

If you are a motivated and
- focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.