Portuguese speaking Customer Service- Remote within Portugal Lisboa

Portuguese speaking Customer Service- Remote within Portugal
Lisboa
Lisboa, Lisboa, Portugal

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Portuguese speaking Customer Service- Remote within Portugal, Lisboa

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Client:

Cross Border Talents

Location:

Lisboa, Portugal

Job Category:

Other

-$0-0/monthly

EU work permit required:

Yes

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Job Views:

3

Posted:

08. 06. 2025

Expiry Date:

23. 07. 2025

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Job Description:

Job Title: Customer Service Representative Portuguese & Spanish (Healthcare Sector)
Location: Remote (Braga, Portugal
- site once a month)
Start Date: 26th June 2025
Language Requirement: Portuguese (Native) + Spanish (C1)

Job Description:

We are looking for a
- oriented and empathetic Customer Service Representative with a healthcare background to join a specialized support team assisting clients in the pharmaceutical and healthcare sector. This role requires fluency in Portuguese and Spanish, and a higher education degree in a relevant scientific or medical field is mandatory.

You will be supporting clients with inquiries related to health products, pharmaceutical information, and general services, ensuring compliance with regulatory and professional standards.

Key Responsibilities:

Provide professional support to customers in Portuguese and Spanish via phone, email, or chat

Address inquiries related to medical products, pharmaceutical services, and procedures

Ensure accurate documentation and
- up of each case

Work collaboratively with internal teams and follow up on escalated requests

Maintain a strong understanding of company products, healthcare policies, and industry guidelines

Ensure all communication complies with confidentiality and healthcare regulations

Requirements:

Native Portuguese speaker with C1 level Spanish

Higher education degree in Nursing, Pharmaceutical Sciences, Chemistry, Biochemistry, or Biomedicine (eliminatory requirement)

Excellent communication and active listening skills

Prior experience in a customer service or
- related role is a plus

Comfortable working in a structured, regulated environment

Reliable internet connection and readiness to work from home (with monthly
- office presence in Braga)

Working Hours:

Monday to Friday 08:00 to 17:00

Days Off: Saturday and Sunday

Salary & Benefits:

Work-from-home model with one day per month
- site in Braga

Contract Type:

Full-time, Remote (Portugal-based only)

Interested?

Were excited to hear from you! Send us your CV in English to ******** or click to apply!

Well be happy to share more details and guide you through the next steps!