Portuguese-speaking Customer Service Representative (Lisbon) Lisboa

Portuguese-speaking Customer Service Representative (Lisbon)
Lisboa
Lisboa, Lisboa, Portugal

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Portuguese-speaking Customer Service Representative (Lisbon), Lisbon

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Client:

Cross Border Talents

Location:

Lisbon, Portugal

Job Category: Online job hunting tools Other

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EU work permit required:

Yes

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Job Reference:

0e9a08416bd1

Job Views:

4

Posted:

01. 06. 2025

Expiry Date:

16. 07. 2025

Online job hunting tools

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Job Description: Online job hunting tools

Are you passionate about costumer support and technologies? Would you like to join one of the top BPO companies in Lisbon? Our client is a global leader and one of the biggest companies in Portugal.

Your mission as a customer support agent is to support their activities offering the best quality service to their customers, while working with prestigious worldwide brands.

Requirements

• Citizen UE or Work Permit Portugal;
• Fluency in Portuguese (C1/C2 Level or Native);
• Good knowledge of English (B2 level);
• Typing Speed: 25 words per minute.
• Availability to work in rotating shifts
• Good computer skills;
• Any kind of previous experience or contact with clients
• Excellent communication skills;
• Good listening and empathy skills;
• Good time management skills;
• Team spirit and flexibility.

Main Activities & Responsibilities

• Answer to inbound calls and customer inquiries;
• Answering phone inquiries and providing support and direction to customers and resolving customer service issues in a timely and empathetic manner;
• To maintain accurate data input of consumer enquiries, questions and feedback on the customer services database.
• To troubleshoot through the use of open questions, support documents and system training.
• To be able to offer recommendations to common problems or frequently asked questions

Benefits

• Competitive salary;
• Meal vouchers;
• Fixed-term, renewable employment contract;
• Private health insurance after 6 months of contract signature (additionally to the standard insurance).
• Sports activities and much more!!

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.

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