Portuguese Tech Support Advisor - Relocate To La Coruna, Spain

We’re currently supporting a global technology leader in their search for a Technical Support Engineer to join their growing e
Mobility division. In this role, you’ll provide advanced remote technical support for EV charging systems, helping to drive innovation, improve product reliability, and ensure exceptional customer satisfaction.

Your Key Responsibilities

• Provide advanced remote technical support and perform root cause analysis for EV charging systems, ensuring timely and effective solutions
• Support system integration between chargers, vehicles, and backend systems to enhance interoperability and performance
• Manage technical escalations, maintaining thorough documentation of issues, resolutions, and lessons learned
• Work closely with product and R&D teams to identify recurring issues and contribute to product improvements
• Deliver coaching and feedback to frontline support teams to strengthen
  - contact resolution rates and overall service quality

Experience & Skills

• Strong foundation in electronics, IT systems, energy technology, or communication networks
• Several years of experience in technical support or
  - facing engineering roles, ideally within the EV charging or e
  Mobility industry
• Good understanding of charging standards and communication protocols (Type 2, CCS, OCPP)
• Excellent problem‑solving and analytical skills, with a structured and collaborative approach to work
• Fluent English communication skills; additional languages are a plus

Education

• Degree in Electrical Engineering, Electronics, or a related technical field
• Alternatively, a completed technical apprenticeship with further qualifications and substantial hands‑on experience

For further information please contact

Technical Support| Czech & English (M/F) | Lisbon

1600‑873 Lisboa, Lisboa Get The Job

Founded in 2016, Get the Job recruits and selects the best talent for the most exciting and reputable organizations.

Are you ready to turn tech challenges into triumphs? Welcome to the largest vendor of computer software in the world. Join an American multinational company that provides cloud computing services, video games, computer and gaming hardware and other online services. Theyre not just shaping the future of technology, they’re empowering individuals and businesses to achieve more.

You will turn customers issues into opportunities, providing technical support and ensuring satisfaction with a touch of magic. Your role encompasses problem identification, investigation, and resolution, both over the phone and through web‑based channels. Your daily routine includes collaborating with management and engineering to address service issues, produce bug fixes, develop test cases and escalates issues to management when appropriate, keeping customers informed.

You only need to have native Czech level, be fluent in English (C1/C2) and have previous experience working with DNS (types or records, record creation, DNS management, DNS troubleshooting), Office 365 Directory Synchronization tool (Dir
Sync), Microsoft Azure Active Directory Connect tool (AD Connect) and Active Directory (FSMO Roles, Active Directory Domains and Trusts).

The workplace is located in Entrecampos, in Lisbon, and you will work 40 hours per week (8 hours per day with an additional lunch break hour) on a rotational shift pattern, Monday to Friday from 8am to 6pm.

Ready to revolutionize the tech landscape? Send us your CV!

Tier 1 Technical Support Specialist (German, Dutch with English)

Enshored has been powering growth for disruptive brands and leading companies in the US and Europe since 2014. As part of Inc 5000 fastest‑growing companies in the US, our commitment to pushing the extra mile helps our clients reach their business’ optimal growth potential, may it be from the ground up or by innovative transformation.

Our team is composed of hand‑picked talented individuals adapted to handle themselves in a balanced environment of smart and hard work while maintaining a dynamic relationship with stakeholders, leaders, and team members. Important decisions revolve around the guidance of our core values, especially when choosing the right people.

Our philosophy leads us to invest in the best people we can find, and working side by side, we help them build the career paths they deserve.

Don’t just take our word for it; experience the growth yourself!

Job Summary:

As a Level 1 Technical Support Specialist in our e
Mobility call centre, you will serve as the first point of contact for customers experiencing issues with electric vehicle (EV) charging stations. Your primary responsibility is to provide prompt, professional, and technically sound support to ensure minimal downtime and a positive customer experience. You will perform basic troubleshooting, escalates complex issues, and contribute to the efficient operation of our EV charging infrastructure.

Essential Duties and Responsibilities:

Respond to customer inquiries via phone, email, or chat regarding EV charger functionality, connectivity, and usage.

Perform initial diagnostics on charging stations, including power status, network connectivity, and user interface issues.

uide customers through standard troubleshooting steps such as resets, cable inspections, and mobile app configurations.

scalate unresolved or complex issues to Tier 2 support or field service teams, ensuring detailed and accurate documentation.

ontribute to knowledge management and continuous improvement based on daily operations and recurring issues.

rioritize case handling based on service level agreements (SLAs), warranty status, and issue severity.

ccurately log all support interactions and technical findings in the ticketing system (e. g. , MS Dynamics 365 Customer Service).

monitor and report recurring technical issues to support trend analysis and product reliability improvements.

stay current with the latest EV charger models, firmware updates, and support procedures.

nsure compliance with safety and operational standards during all remote support interactions.

Minimum Requirements and Qualifications:

igh school diploma or equivalent required; technical training or certifications in IT, electronics, or automotive systems are a plus.

xperience in a customer‑facing technical support role, preferably in a call centre or e
Mobility environment.

asic understanding of electrical systems, Io
T devices, and network troubleshooting (e. g. , Wi‑Fi, Ethernet, SIM‑based connectivity).

amiliarity with EV charging standards and protocols (e. g. , Type 2, CCS, OCPP) is an advantage.

trong communication skills with the ability to explain technical concepts clearly to non‑technical users.

roficiency in using CRM and ticketing systems.

bility to work in a shift‑based environment, including weekends and holidays.

languages: Proficiency in English is required; native‑level German or Dutch is mandatory.

preferably has experience managing different support channels (chat, email, voice, back office).

work in a hybrid setup.

esidence in the Lisbon area.

Customer Support

Main responsibilities

Provide front line support and act as primary contact for clients.

Log all questions, incidents, problems and requests with accurate and complete information.

Research and respond to all calls, e‑mails, and requests in a professional, prompt, and timely manner in accordance to established guidelines and procedures.

Perform first level technical troubleshooting and problem solving.

Fulfil reporting, data extraction and application configuration requests.

Escalate requests and incidents to the next level of tier support based on established guidelines and procedures.

Provide ongoing, regular updates to customers to keep them appraised of progress toward problem resolution.

Support internal project and development teams during new product releases roll out.

Drive continual improvement into monitoring/measurement/alerting practices and tools.

Work in alternating shifts with earliest start at 6:00 AM and latest finish by 19:00 PM.

Occasional Saturday for technical operations with customers on an alternating schedule.

Fluent in both French and English (near native level).

Analytic and problem‑solving skills.

Ability and willingness to acquire in depth knowledge on different technologies and products and Stock market.

The following Skills are valued:

Relevant academic background (3 yrs. min. ).

Previous experience in similar functions.

SQL (nice to have).

AS400.

Banking knowledge and Stock (nice to have).

Customer Support Assistant

Hoje

Perfil

Customer Support with Turkish - Lisbon

1000 Lisboa, Lisboa Smart‑Recruitments

Our client is a worlds leading outsourcing company providing services related to customer/technical support and content moderation. Since its establishment, they have consistently and successfully fulfilled their mission of creating inclusive and differentiated teams of experts providing help for customers across many other professional domains. About the project: You will support Turkish‑speaking clients of the biggest social media platform in the world. Providing technical support designed in a B2B approach to adapt to company's clients needs to sustain and expand their businesses as social media content creators.

What you will be doing: Supporting clients by multiple communication channels (phone or email)Provide support to content creators both in Turkish and English;Provide pre and post‑sales support for all self‑service products;Provide product and tool support to improve clients experience;Identify trends and solve problems facing multiple SMB clients.

Requisitos
Requirements
Fluency in Turkish (must be at least C1)Communicative level of English (at least B2)Ability to communicate clearly and effectively.

Vantagens What we offer: Base salary: 1360 euros gross
Accomodation provided by the company in Lisbon (discounted)RELOCATION package for candidates from abroad
Initial contract with a duration of 12 months, permanent after 2 years (or 1 renewal)Private health insurance after contract signature (additionally to the standard insurance).

FOR INTERNATIONAL CANDIDATES: Airport pick‑up and administrative assistance with your registration in Portugal;Reimbursement of your initial flight expenses after 9 months of successful integration;Yearly complementary two‑way flight ticket to any country within the EU;Accommodation in one of our companys shared apartments;Free Portuguese lessons, sports activities, cooking lessons and much more!

When you apply for this vacancy, you are agreeing to our Privacy Policy and consenting that we process your personal data. We might share your CV directly with our client for the purpose of recruitment.

2750 Lisboa, Lisboa Smart‑Recruitments

Customer Support Agent with German in Portugal No Experience Needed: training provided Your Responsibilities: Contact with car customers, by phone, chat, and email in German. Arranging service appointments with service centres and dealers Communication with dealers Guarantee cases Towing assistance Professional management of service changes, adjustments and any other customer concerns.

Requisitos
Requirements
Fluency in German (must be at least C1)Communicative level of English (at least B2)You live in Portugal or you are ready to relocate
Ability to communicate clearly and effectively.

Vantagens
Benefits First contract for 12 months, It is possible to sign a permanent one after 2 years (or renewing the previous one) Public and Private health insurance provided by the employer

IF YOU ARE MOVING FROM ABROAD:

Airport pick‑up and administrative assistance with your registration in Portugal; Refund of the flight expenses after 9 months after the 1st day of hiring; Fully paid Accommodation in the city; Integration activities: Portuguese lessons, sports and other opportunities for integration.

To apply, please send your CV including your full name, phone number, and personal email address.

When you apply for this vacancy, you are giving your GDPR consent to Smart
Recruitments. We might share your CV details directly with our client for the purpose of recruitment.

Cargo

2655 Lisboa, Lisboa Smart‑Recruitments

Customer Support Agent with Dutch in Portugal No Experience Needed: training provided Your Responsibilities: Contact with car customers, by phone, chat, and email in Dutch. Arranging service appointments with service centres and dealers Communication with dealers Guarantee cases Towing assistance Professional management of service changes, adjustments and any other customer concerns.

Requisitos
Requirements Fluency in Dutch (must be at least C1) Communicative level of English (at least B2) You live in Portugal or you are ready to relocate Ability to communicate clearly and effectively.

Vantagens
Benefits First contract for 12 months, It is possible to sign a permanent one after 2 years (or renewing the previous one) Public and Private health insurance provided by the employer

IF YOU ARE MOVING FROM ABROAD:

Airport pick‑up and administrative assistance with your registration in Portugal; Refund of the flight expenses after 9 months after the 1st day of hiring; Fully paid Accommodation in the city; Integration activities: Portuguese lessons, sports and other opportunities for integration.

To apply, please send your CV including your full name, phone number, and personal email address.

When you apply for this vacancy, you are giving your GDPR consent to Smart
Recruitments. We might share your CV details directly with our client for the purpose of recruitment.

Customer Support / Compliance Specialist with Polish

As a Customer Support / Compliance Specialist at Conectys, you will play a key role in supporting the successful launch and growth of operations in Portugal for one of our high‑profile technology clients, recognized for its cutting‑edge platform, software solutions, and global presence.

You will play a vital role in ensuring small and medium‑sized business owners are protecting themselves and their customers from cybercrime by helping them comply with industry standards and deploy tools to further their cybersecurity posture.

With over 3000 employees across 11 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customers’ success our own success.

Your responsibilities:

• Support customers via phone, email, and web chat in a professional and clear manner.
• Guide users through the PCI‑DSS compliance process, explaining its importance and offering step‑by‑step help. (we will train you to excel!)
• Help the users to access and navigate the online platform.
• Aim to resolve issues on the first contact by efficiently collecting the needed information.
• Spot opportunities to recommend relevant products and services when appropriate.
• Handle difficult or assertive conversations calmly and respectfully.
• Accurately document all interactions using internal systems and follow established procedures.
• Meet performance targets and adhere to service level standards.

What will make you successful in the role:

• Minimum educatio