Premier Customer Care Representative Lisboa

Premier Customer Care Representative
Lisboa
Lisboa, Lisboa, Portugal

We have an exciting opportunity for you to join our team of Premier Customer Care Representatives.

Who We Are

Fed
Ex is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone’s day and this is just part of our story. We’ve made logistics and warehousing into a science. 530, 000 team members strong, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let's write our next chapter together.

What You Will Be Doing

• Joining our frontline team to be the first point of contact for our larger customers, building loyalty and trust in Fed
  Ex business through an exceptional level of
  - active customer care
• Pro-actively providing accurate information and guidance to our customers via voice, chat, or email
• Advising our customers on how to use Fed
  Ex services and tools
• Helping our customers resolve
  - related issues and identifying optimal
  - term solutions
• Accurately and timely entering information into our systems and producing standard reports for our customers and leadership team
• Identifying new opportunities to grow business with our customers
• Working together with other teams at Fed
  Ex to make every customer experience outstanding
  
  

• Experience in customer service roles, selling experience is a plus
• Excellent communication skills
• Computer literacy and ability to easily navigate between different screens and systems
• Commercial awareness and
  - solving mindset to find the best solution for the customer
• Positive attitude and ability to work under pressure
• Confidence, empathy, and friendliness to offer excellent experience to our customers
• Flexibility in adapting to dynamic business environment
• A desire to work in an international,
  - paced team
  
  

• Attractive compensation package
• Training to get you started and
  -
  - job learning opportunities
• Extensive learning resources to further develop your skills and knowledge
• Tuition Assistance Program (*applicable for Fed
  Ex positions with a permanent contract)
• Employee Assistance Program for you and your family in difficult life situations
• Employee
  - rate shipping
• Great career opportunities
• Fed
  Ex is one of the worlds most admired companies and trusted brands year after year