Premier Customer Care Supervisor Lisboa

Premier Customer Care Supervisor
Lisboa
Lisboa, Lisboa, Portugal

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Premier Customer Care Supervisor, Lisbon

Client:

Fed
Ex

Location:

Lisbon, Portugal

Job Category:

Other

EU work permit required:

Yes

Job Reference:

8d609fc6be24

Job Views:

1

Posted:

23. 05. 2025

Expiry Date:

07. 07. 2025

Job Description:

The role involves managing customer care operations for Fed
Ex, focusing on service level performance, supporting
- tier enterprise clients, analyzing service performance, and implementing continuous improvements. Responsibilities include data analytics across
- regional customers, root cause analysis, delivering outstanding customer experiences, and supporting
- specific verticals such as Life Sciences, Aviation, and
- Commerce. Additionally, the role supports learning and development, network building across functions, and anticipates and resolves customer issues.

Supports manager by taking supervisory responsibility for daily team activities, ensuring processes are completed promptly and in line with company goals and regulatory requirements.

Required skills include influencing and persuasion, interpersonal skills, planning and organizing, teamwork, and strong written and verbal communication skills.