PROCESS AND QUALITY OFFICER (HYBRID) Lisboa

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Portuguese company hires for hybrid position.

Location: Lisbon, Portugal. Start Date: ASAP. Language Requirements: Fluent English and Portuguese; French min B2+.

Seniority: 1-3 years. Sector: Banking.

Instructions: Please send your CVs in English and make sure to include all skills and experience that match the requirements of the opportunity. This will significantly increase your chances of success.

About The Role

We’re looking for a Process and Quality Officer to join an international organization with a strong presence in Portugal. This role is ideal for someone
- oriented, analytical, and eager to grow in the fields of process management, data quality, and operational excellence.

You’ll play a key part in ensuring the accuracy, integrity, and consistency of data, monitoring workflows, and improving administrative processes—particularly within the Source-to-Pay (S2P) framework. Working across departments, you’ll help identify inefficiencies, recommend improvements, and support continuous process optimization.

Main Responsibilities

• Monitor daily workflows for contract renewals in the internal contract management tool.
• Support purchase requests and assist managers and ordering customers throughout the approval cycle.
• Manage and control derogations for external assistants and monitor headcount discrepancies.
• Anticipate and follow up on employee departure processes to ensure smooth transitions.
• Centralize and manage access requests for users in the contract tool, including remediation actions.
• Conduct regular reconciliations and audits to guarantee data completeness and reliability.
• Implement and monitor data quality metrics, proactively resolving inconsistencies.
• Collaborate
  - functionally to understand data requirements and drive quality improvements.
• Propose process enhancements to strengthen data management and operational efficiency.

Technical Skills (Required)

• Professional experience (1–3 years) in data analysis, data engineering, or a similar role.
• Advanced Excel skills (Microsoft Office Expert) — ability to work with formulas, pivot tables, and macros.
• Strong understanding of data quality control and process management principles.
• Experience working with contract management or procurement tools is a plus.

Soft Skills

• Strong analytical and critical thinking abilities.
• Exceptional attention to detail and data accuracy.
• Ability to understand and support change management.
• Strong client orientation and sense of service.
• Excellent communication and teamwork skills.

Keywords (must appear in your CV)

Process and Quality Officer, Data Quality, Data Engineer, Excel Expert, MS Office, Source-to-Pay (S2P), Contract Management, Reconciliation, Audit, Workflow Monitoring, Data Management, Reporting, Data Integrity, Process Optimization, Analytical Thinking, Critical Thinking, English, French.