Process Improvement - Maternity Leave Cover Porto

Join Our Team as a Process Improvement & Systems Specialist in Porto!?

Who Are We?

Clever Advertising is a multinational digital brand serving the i
Gaming industry for the last 15 years with innovative advertising and technology solutions.

Why joining Clever?

Working with us means joining a diverse team where each member contributes to collective success, supporting one another through shared goals and passions. We not only focus on achieving excellent results but also enjoy the journey, making every day both fulfilling and fun.

Where’s the Action?

Our office in Porto – a vibrant hub of innovation and culture, where great things happen every day!

What is my role like?

We’re looking for a Process Improvement & Systems Specialist to join Clever Advertising on a maternity leave cover. This role ensures continuous process improvement and effective knowledge management across the organization. The person in this role will be responsible for maintaining and disseminating Clever’s knowledge base and FAQs, supporting internal training initiatives, and ensuring system compliance and documentation accuracy.

By collaborating closely with cross‑functional teams, this role guarantees the integrity, usability, and optimization of operational workflows, contributing directly to a culture of efficiency and continuous improvement.

What will my daily tasks involve?

• Respond to and resolve support tickets related to processes and the knowledge base.
• Lead training sessions on knowledge bases and process standardization.
• Review and update processes, procedures, checklists, and FAQs.
• Manage and distribute Clever’s internal Chat
  Bot to help expand and maintain the organizational knowledge base.
• Provide consultancy and guidance on continuous process improvement.
• Ensure compliance with process indicators and monitor progress on action plans.
• Collaborate with the Process Audit team to ensure ongoing optimization and adherence to best practices.

What is expected from me?

✓ Bachelor’s degree in Business Administration, Process Management, or related field.

✓ 2+ years of experience in process improvement, knowledge management, or operations coordination.

✓ Understanding of process documentation and optimization methodologies (Lean, Six Sigma, etc. ).

✓ Excellent communication and presentation skills for training and internal engagement.

✓ Familiarity with Atlassian tools (Confluence and Jira).

✓ Analytical mindset with attention to detail and a proactive attitude toward improvement.

✓ Ability to manage multiple priorities and collaborate across departments.

✓ Proficiency in English (written and spoken).

What’s in It for You at Clever?

? Competitive Remuneration Package – Because you deserve the best!

? Health Insurance – Because your health matters!

? Happiness Department & E. A. P. – Holistic well‑being and unlimited online psychology sessions with our in‑house therapist.

? Birthday Leave – Take the day off — it’s all about you!

? Cafeteria with Healthy Options – We’re feeders, sorry!

? Continuous Learning Culture – Clever Academy and language classes.

. . . and so much more!

At Clever, we believe in diversity and inclusion as drivers of innovation. We foster a work environment free from discrimination, where everyone has equal opportunities to succeed.

Ready to make a Clever Choice? ?