Process Mapping & Improvement Senior Associate. Setúbal

Process Mapping & Improvement Senior Associate.
Setúbal
Setúbal, Setubal, Portugal

Norfin is a leading real estate investment manager, with over €2. 3 billion in assets under management. We offer a broad range of profiles and strategies across all real estate sectors and related industries, catering to a diverse portfolio of institutional investors. Since 2018, Norfin has been part of Arrow Global Portugal, an alternative investment fund manager specialising in credit and real estate, with a vertically integrated approach.

Our success is built on strong leadership and a highly skilled team, focused on creating value and delivering ambitious growth strategies. We foster a
- performance culture, driven by operational excellence,
- functional collaboration, and continuous development, where human capital is the key driver of growth, differentiation, and competitiveness across the Group.

Further information available at and

Due to the company’s continual growth and forthcoming capital deployment stream, Norfin intends to select: Process Mapping & Improvement Senior Associate .

We are seeking an experienced professional to drive the identification, mapping, and optimisation of key business processes. This role will lead
- functional initiatives to improve operational efficiency, foster innovation, and ensure alignment with strategic goals.

Key Responsibilities

• Coordinate and document key processes using BPMN 2. 0, ensuring clarity and accessibility.
• Manage the company’s BPM system and lead process improvement projects.
• Analyse existing processes, identify inefficiencies, and prioritise improvement initiatives.
• Collaborate with business and support teams to gather insights and ensure alignment.
• Design and deliver training on process mapping and improvement strategies.
• Monitor process effectiveness, report progress to senior management, and ensure sustainability.

Requirements

• Bachelor’s or Master’s degree in Business, Engineering, Information Systems, or similar.
• Certification or experience in Lean, Six Sigma, BPMN, Agile, or similar methodologies.
• Minimum 4 years’ experience in process mapping and improvement, preferably in real estate or investment management.
• Proficiency in process tools (Bizagi, Visio, Lucidchart) and data analysis (Excel, Power BI, SQL).
• Strong leadership, communication, and
  - solving skills with the ability to engage stakeholders at all levels.
• Fluency in English.

This is a Lisbon-based hybrid role, where 3 days per week in the office are expected.