Process Mapping & Improvement Specialist Oeiras

Process Mapping & Improvement Specialist

Location: Braga/Lisbon (Portugal). Company: Nestlé Business Services (NBS). Full-time/Hybrid mode. Fluent in English.

Nestlé Business Services (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media, CRM and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals. We are passionate about digital innovation and driving continuous improvement processes with colleagues across the world.

We are looking for talents who are eager to learn, team players,
- savvy, with an entrepreneurial mindset, and who can flourish in a
- paced, dynamic environment. If this describes you and you are looking to join a business where you can really add value, consider joining NBS. Nestlé Business Services (NBS) values diversity and inclusion and can adapt roles to fit specific needs.

Position Summary

As a Process Mapping & Improvement Specialist, you will lead Process Mapping & Improvement initiatives, supporting clients to identify focus areas for improvement. You will manage continuous improvement projects to simplify, standardize, and digitalize activities for enhanced operational efficiency.

A day in the life of. . .

• Understand and address client needs effectively.
• Leverage the team’s expertise in process simplification and improvement, using Continuous Improvement Methods and Tools (Lean and BPM) to their maximum potential.
• Optimize workflows based on client requirements, aiming to simplify, streamline, digitize, and standardize activities for maximum efficiency.
• Perform Process Mapping (AS IS and TO BE).
• Conduct meetings to identify gaps and opportunities for process improvement.
• Apply solutions focused on productivity, digitalization of services, and automation of repetitive processes.
• Lead projects and monitor continuous improvement indicators.
• Drive waste reduction using Lean methodology.
• Monitor progress of initiatives and report project status.

What Will Make You Successful

• Practical BPMN experience with tools such as Bizagi, Visio, or similar.
• Ability to prepare project documentation using Microsoft Office (Word, Excel, Power
  Point).
• Ability to lead projects, including task planning, progress management, change requests, conflict resolution, and building consensus.
• Ability to identify and solve root causes of pain points in processes and establish improvement opportunities.
• Experience in mapping and redesigning processes with tangible productivity or business value gains.
• Strong organization and workshop facilitation skills.
• Effective communication skills.
• Minimum of 3 years of experience with Continuous Improvement / Lean / DMAIC projects.
• Proven experience in stakeholder management.
• Lean Six Sigma certification (preferred).
• Background in Finance (preferred).

What We Offer

We care about our talent and support ongoing development,
- life balance, and engagement. Joining us will bring:

• Development of expertise in Nestlé’s Shared Services Business
• Immersion in a culturally diverse team
• Local and international exposure
• Flexible working environment
• Engagement and wellbeing activities
• Competitive salary and annual bonus according to performance
• Meal allowance card
• Flex Benefits to suit individual needs
• Nestlé Club discounts
• Free coffee at the office
• Employee discounts on partner offers
• Company equipment according to professional needs
• Medical support available at the Lisbon office
• E-learning and training programs
• Career progression and opportunities for international roles

Seniority level

• Associate

Employment type

• Full-time

Job function

• Finance
• Industries: Food and Beverage Services