Process Specialist (m/f/x) IT Service Management (Porto)

Process Specialist (m/f/x) IT Service Management (Porto)

Join DACHSER as a Process Specialist (m/f/x) IT Service Management in our Corporate IT Hub Portugal, Lda. in Porto. DACHSER is a family‑owned logistics provider founded in 1930, with around 34, 000 employees in 43 countries. We offer intelligent logistics solutions worldwide and are looking for motivated and talented IT employees to drive the logistics of the future forward.

Tasks:

• Active further development of the company‑wide IT service management system based on ITIL
• Continuous improvement of ITSM process and service quality using KPIs
• Supporting and advising consulting our business units in the Enterprise Service Management environment
• Ensuring optimal support of ITSM processes by the ESM application
• Training ITSM process and ESM application users
• Close cooperation with other process owners
• Independent and innovative work with a high level of quality awareness in an open‑minded team

Qualifications:

• Successfully completed studies in economics, business informatics or computer science, alternatively a comparable education with experience in service management
• Good knowledge of ITSM processes
• Ideally certification in ITIL or other ITSM frameworks
• Basic knowledge of IT applications, IT systems and technologies
• "Hands‑on" mentality, as well as a convincing appearance, strong communication skills and a high degree of independence
• Good knowledge of English

At DACHSER, all people are welcome. Diversity and equal opportunities are an integral part of our corporate culture. We see the uniqueness of each individual, and thus the diversity of our teams, as the driving force behind our daily work and innovations – because: Logistics is People Business.