Processes Improvement & Transformation Specialist Lisboa

Processes Improvement & Transformation Specialist
Lisboa
Lisboa, Lisboa, Portugal

Processes Improvement & Transformation Specialist

We are EDP, a global energy company present in around 29 markets with a particular emphasis on renewable energies. With more than 45 years of experience, we have been consolidating a relevant presence on the world energy scene based on the commitment to be
- green by 2030, leading the energy transition. With more than 13, 000 employees around the world, we are committed to using our energy and heart to drive a better tomorrow.

What you will do:

• Analyze
  - reported issues to identify opportunities for remote resolution, reducing unnecessary field visits
• Collaborate with stakeholders involved in the installation and support of B2’s Solar, Storage, and Electric Mobility solutions to develop
  - contact resolution strategies
• Partner with Field Management to optimize installation processes and reduce the volume of
  - sales service requests
• Conduct
  - site visits to evaluate
  - reported issues and determine responsibility—whether it lies with EDP, partners, or clients
• Contribute to the analysis and development of processes and documentation that enable effective resolution across all support lines
• Collaborate with the Engineering team to design new installation solutions and improve troubleshooting methods
• Manage relationships and performance of Field Service and Call Center providers

Employment type: Full-Time
Work site:Hybrid Model

Location: Lisbon or Porto

What are we looking for:

• Degree in Electrical Engineering or similar
• Experience using workforce management (WFM) software
• Excellent knowledge of electrical systems
• Strong expertise in solar, energy storage, and electric mobility
• Deep understanding of the solar installation process, energy storage, and electric mobility
• Experience in field service or solar technical support for energy storage and electric mobility
• Willingness to travel frequently nationwide
• Effective verbal and written communication skills
• Ability to work collaboratively in multidisciplinary teams
• Aptitude for designing processes and procedures
• Structured thinking with the ability to organize complex workflows
• Familiarity with call center and
  - office operations
• Demonstrated teamwork, communication, interpersonal skills, critical thinking, and
  - solving ability

Equal opportunities for all

Our vision is that each person combines their unique characteristics and experiences to fulfill our mission of creating new energy for the planet. We are an inclusive employer, ensuring all candidates are treated fairly throughout the recruitment process. We welcome and value all people, and we are committed to fostering a sense of belonging for each person who is part of the EDP group.

Need more reasons to apply?

As a top employer we: Empower our employees through a positive and innovative work environment that promotes collaboration and agile
- making; Respect and value each person, providing a flexible, healthy, and inclusive workplace with a range of attractive benefits; Provide a meaningful work experience and prepare our people for future challenges through different opportunities for development and internal mobility; Our efforts have resulted in several distinctions over time, highlighting the EDP group's strong positioning and its dedication and commitment to attracting and retaining the best talent:

Top employer certification by Top Employers Institute

Part of the Bloomberg Gender-Equality Index

Top 100 Workplaces by Houston Chronicle

Discover our tips to enhance your performance during the recruitment process and apply until July 12th, 2025, if you think you are the right fit for this opportunity