Product Analyst – Retail Lisboa

Product Analyst – Retail
Lisboa
Lisboa, Lisboa, Portugal

We are HCLTech, one of the
- growing large tech companies in the world and home to 220, 000 people across 60 countries. We supercharge progress through
- leading capabilities centered around Digital, Engineering, Cloud, and AI. Our diverse, creative, and passionate people are the driving force behind our work, consistently raising the bar for excellence. We strive to help our employees find their spark and become the best version of themselves.

Product Analyst – Retail

Our client is highly motivated and talented Product Analyst, specialized in retail digital systems, to join our dynamic “Client & Market” team. In this role, you will contribute to the development, rollout, and optimization of retail digital solutions across Richemont’s luxury Maisons.

As a Product Analyst, you will gather and analyze business needs, translate them into functional requirements, and ensure alignment between business expectations and technical delivery. You will work closely with
- functional teams including Product Owners, Subject Matter Expert, and Program Managers, providing support from the early stages of requirement gathering to
- implementation and hypercare.

This role requires strong analytical, organizational and communication skills, and the ability to operate in a global environment with distributed teams across different time zones.

KEY RESPONSIBILITIES

▪ Act as the main interface between business stakeholders and technical teams for
- related initiatives.

▪ Conduct business analysis activities, including stakeholder interviews, process mapping, and documentation of current and future states to support solution design.

▪ Own and lead
- related projects and
- streams within global deployment programs.

▪ Conduct project planning and coordination activities related to retail system rollouts.

▪ Drive gap analysis, capture and refine functional requirements, and track design decisions.

▪ Coordinate and execute boutique rollouts, including infrastructure setup and onsite support.

▪ Lead cutover activities in coordination with infrastructure, markets, brands, and support teams.

▪ Ensure proper
- up of
- rollout hypercare and resolution of
- specific issues.

▪ Work with
- functional teams to troubleshoot and resolve integration issues involving SAP, POS, and GK systems.

▪ Collaborate with other delivery streams to ensure alignment of retail solutions with program timelines and milestones.

▪ Maintain clear and
-
- date documentation, dashboards, and reporting tools for project tracking.

▪ Monitor and report on SLAs, ensuring that support and delivery expectations are consistently met.

▪ Coordinate with cybersecurity and compliance teams to ensure proper controls are applied.

▪ Provide regular updates to project stakeholders and escalate issues proactively.

▪ Actively support and mentor team members, promoting collaboration and shared ownership of deliverables.

▪ Provide support for retail solutions, ensuring timely issue resolution and coordination with technical teams when escalation is needed.

REQUIRED SKILLS & QUALIFICATIONS

Technical Skills

▪ Solid experience with SAP Retail, especially in:

- SAP & POS interface integration

- SAP SD order management, pricing, finance integration

- SAP UI5 and Fiori Launchpad (functional knowledge)

▪ GK POS expertise: installation, configuration, log retrieval troubleshooting

. Experience in inventory management tools such as Sovia

. Familiarity with infrastructure coordination and EFT terminal deployment

. Experience applying business analysis techniques, such as use case modeling, process flow diagrams, and user story definition.

. Understanding of cutover plans, hypercare methodology, and incident
- up

. Ability to investigate OSS notes before raising support tickets

. Strong skills in managing
-
- end project deliverables across multiple stakeholders

. Knowledge of ITSM tools such as Service
Now and processes to manage incidents, requests, and change tracking related to retail systems.

Soft Skills

. Strong communication and
- gathering skills

. Ability to manage expectations and negotiate compromises

. Maturity and sense of ownership for project outcomes

. Excellent organizational and time management skills

. Proven stress tolerance and patience, especially in a 24/7 retail context

. Team player mindset, with willingness to support others and maintain transparency

. Effective presentation skills for process and solution design

Education & Language

. Bachelors' or Masters's degree in Business, Information Systems, Engineering, or a related field

. Fluency in English, additional languages are a plus troubleshooting

. Experience in inventory management tools such as Sovia

. Familiarity with infrastructure coordination and EFT terminal deployment

. Experience applying business analysis techniques, such as use case modeling, process flow diagrams, and user story definition.

. Understanding of cutover plans, hypercare methodology, and incident
- up

. Ability to investigate OSS notes before raising support tickets

. Strong skills in managing
-
- end project deliverables across multiple stakeholders

. Knowledge of ITSM tools such as Service
Now and processes to manage incidents, requests, and change tracking related to retail systems.

Soft Skills

. Strong communication and
- gathering skills

. Ability to manage expectations and negotiate compromises

. Maturity and sense of ownership for project outcomes

. Excellent organizational and time management skills

. Proven stress tolerance and patience, especially in a 24/7 retail context

. Team player mindset, with willingness to support others and maintain transparency

. Effective presentation skills for process and solution design

Education & Language

. Bachelors' or Masters's degree in Business, Information Systems, Engineering, or a related field

. Fluency in English, additional languages are a plus

Why Us

• Permanent contract
• Competitive salary
• Private health and life insurance from day one in the company
• Working hours: Monday to Friday
• Hybrid Work Model
• Meal allowance on card/voucher

Equality & Opportunity for All

Representing 165 nationalities across the globe, we pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law.

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