Product Design Lead – AI Assistant & Conversational UX(Bangkok – Based, Relocation Provided) Lisboa

Overview

Product Design Lead – AI Assistant & Conversational UX (Bangkok – Based, Relocation Provided)

Join to apply for the Product Design Lead – AI Assistant & Conversational UX(Bangkok – Based, Relocation Provided) role at Agoda.

About Agoda

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy
- edge technology that connects travelers with a global network of hotels and holiday properties worldwide, plus flights, activities, and more. Based in Asia and part of Booking Holdings, our 7, 100+ employees representing 95+ nationalities in 27 markets foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

The Role

We’re looking for a Product Design Lead to join our AI Assistant team and shape the future of conversational travel experiences. This hybrid role blends
- on product design with light team leadership, managing a small group of 2–3 talented designers. You’ll lead the UX strategy for AI-powered interactions like smart chat, trip planning, support automation, and contextual travel recommendations. You’ll also mentor designers, collaborate closely with product and engineering, and help evolve our design culture across the organisation.

What You’ll Do

Design & Execution

• Lead the
  -
  - end design of AI and
  - based experiences across web and app
• Translate complex AI capabilities into clear, helpful user flows and intuitive interfaces
• Create prototypes and flows that balance clarity, trust, and speed for our users
• Drive UX and visual design quality within your scope, while aligning with Agoda’s broader vision
• Partner with Design Leadership, Product managers, Engineers, Researchers, Analysts and Content designers to shape what we build and how we build it
• Use
  - driven insights, research, and industry best practices to align on design direction

Leadership & People

• Manage and mentor a small team of 2–3 designers, focusing on growth and creativity
• Provide regular feedback, run critiques, and support career development
• Help scale design culture, systems, and quality through
  - wide design initiatives
• Act as a thought partner to senior stakeholders across Product, Data Science, and Engineering

What You’ll Bring

• 7+ years of experience in product or interaction design, with proven
  - on craft
• Experience designing for conversational interfaces, chatbots, or AI-powered systems
• A strong portfolio showing
  - centered thinking and
  - quality execution
• Ability to simplify complexity through clear information architecture and interaction flows
• Experience leading design discussions and collaborating
  - functionally
• Mentorship or light people management experience is a plus
• Familiarity with LLMs, natural language UX, or multimodal interactions is a bonus
• A
  - informed mindset with experience using research, analytics, and best practices to guide design decisions and validate ideas with
  - functional teams

Bonus Points

• Background in voice UX, multimodal interfaces, or customer support tools
• Experience with localisation and designing for multilingual audiences
• Familiarity with personalisation engines or recommendation systems
• Prior experience in travel,
  - commerce, or
  - scale B2C platforms

Why This Role

This is a rare chance to combine craft leadership and
- team management in a
- impact AI product area. You’ll influence the direction of a new travel paradigm and shape the conversational layer that connects users to Agoda’s entire ecosystem, from search to support to inspiration. Join us to help build the next generation of AI-powered travel experiences.

Equal Opportunity Employer – At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We are committed to equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

Disclaimer – We do not accept unsolicited CVs from
- party agencies. If we receive unsolicited submissions, we reserve the right to contact and hire the candidate directly without a recruitment fee.