Product Design Lead – Consumer Facing(Bangkok - Based, Relocation Provided) Lisboa

Product Design Lead – Consumer Facing (Bangkok - Based, Relocation Provided)

Join to apply for the Product Design Lead – Consumer Facing (Bangkok - Based, Relocation Provided) role at Agoda

About Agoda Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy
- edge technology that connects travelers with a global network of 4. 7M hotels and holiday properties worldwide, plus flights, activities, and more. Based in Asia and part of Booking Holdings, our 7, 100+ employees representing 95+ nationalities in 27 markets foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

Our Purpose Bridging the World Through Travel. We believe travel allows people to enjoy, learn and experience more of the world. It brings individuals and cultures closer together, fostering empathy, understanding and happiness. We are a diverse team united by a passion to make an impact, harnessing innovative technologies and strong partnerships to make travel easy and rewarding for everyone.

This role is Bangkok-based, relocation provided.

Getting to know our Agoda Design Team

Embark on a journey with the Agoda Design Team, a vibrant community of product designers crafting solutions from Bangkok, Thailand and Gurugram, India. As a pivotal force in our
- driven company, we collaborate with product managers and engineers to unravel customer challenges, shaping workflows, interactions, and visual interfaces. We’re scrappy and
- on yet influential enough to drive change and shape product strategy.

About Our Consumer Facing Team

Our Consumer Facing Design Team creates exceptional travel experiences across Hotel Accommodations, Homes, Reviews, Content & Localization. We aim to craft a
- edge booking platform prioritizing choice, value, usability, and personalization for customers booking across our platform.

The Product Design Lead, Consumer Facing at Agoda is responsible for

As the Design Lead for our Consumer-Facing Products, you will shape and execute the vision for accommodation funnels that engage customers. You will guide a team of designers, collaborating with product stakeholders to deliver seamless experiences, and foster an environment where innovative solutions thrive. You will help streamline the booking process on Agoda so users can easily find and book accommodations.

You will balance
- centric design with business objectives, advocate for the user while aligning design work with overarching goals and KPIs. You will influence beyond design, championing user and business needs to drive
- leading UX solutions for Agoda’s accommodation products.

Join us in creating experiences that redefine consumer engagement and satisfaction in the travel industry.

Day to day

• Manage scope of work for your team and determine how to divide work among designers.
• Lead design strategy for complex initiatives and grow design leaders.
• Drive alignment of design work with business objectives and core product initiatives.
• Ensure successful execution by surfacing and addressing questions, bottlenecks, dependencies, and conflicts with stakeholders.
• Maintain and apply a process for effective design.
• Build a healthy,
  - performing team; hire designers as needed and foster a positive culture.
• Coach and mentor direct reports to grow their competencies and careers.
• Lead projects to define and sell a coherent
  -
  -
  - term vision with milestones and actions.
• Represent the team upwards: ensure priorities are understood, advocate for the team, and address misalignments or challenges.
• Partner with a design leadership team to shape management practices and mentor other design leaders.

Product Design Lead – qualifications and qualities

• Proven track record in leading design strategy for complex initiatives and growing design leaders.
• Ability to lead through ambiguity with soft skills to persuade and align senior leaders around a vision and approach.
• Holistic thinking to identify customer experience opportunities with impact across the organization.
• Experience partnering with a design leadership team to shape management practices and mentor other leaders.
• Incorporation of advancements in product design to guide team skills and practices.
• Understanding of current native technologies and design patterns to guide your team.

Qualities we value in design leaders

• Effective articulation of ideas and design solutions.
• Kind and candid feedback.
• Tolerance for ambiguity and healthy curiosity.
• Ability to translate quantitative and qualitative insights into design decisions.
• Contributions to culture: motivation, optimism, quality, integrity.

Equal Opportunity Employer. Agoda is committed to inclusive hiring and a diverse workforce. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, or other legally protected characteristics. We may keep your application on file and you can request removal at any time. Privacy policy applies.

Disclaimer We do not accept unsolicited
- party or agency submissions. We reserve the right to contact and hire candidates directly without a recruitment fee.