Product Experience Designer, Abu

Product Experience Designer, Abu
Lisboa
Lisboa, Lisboa, Portugal

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Product Experience Designer, ABU (Fixed Term Contract)Who is Mastercard?

At Mastercard, we connect and power an inclusive digital economy that benefits everyone, everywhere. As a global technology company in the payments space, we are looking for change makers who are committed to doing well by doing good.

Overview

Do you want to be part of a Product team working on the customer experience for digital products for Mastercard? Do you want to be a part of a
- paced collaborative environment working across multiple geographies?

Mastercard's digital payments strategy is accelerating the transition from card payments to digital payments, using mobile phones and other devices to support issuers, merchants, and wallet providers. Consumers are expanding their range of digital activity across channels/devices every day, and you can be a key contributor in driving this evolution.

We are looking for a brilliant and passionate Product Experience Designer to join our Mastercard Digital Enablement Services team, with a primary focus on B2B customer
- service journey. The purpose of the role is build UI for customers (internal and external), optimize user experience and support the scaling of the Automatic Billing Updater (ABU) product.

Role

This role is situated within the Product and Engineering group at Mastercard, and will report to the Director of Product Experience with Digital Services.

You will be responsible for developing and executing customer experience strategies and UX & UI, primarily for the ABU application, and potential work on other large/complex B2B web applications.

This role requires skills and experience in UX and project management - the candidate should be comfortable planning and executing large design efforts as well as small rapid product enhancements and driving UX & UI initiatives while also tackling a robust volume of backlog items.

This role is for a fixed term, 12 months contract.

Duties include but are not limited to:

• User research, customer journey mapping, understanding and usage of personas, user flows, wireframing, prototyping, interaction design, visual & UI design, and usability testing for browser based B2B web applications and internal/external enterprise systems.
• Partnering with key stakeholders (Product, Engineering, Delivery,