Product Manager, MDES

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we help build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart, and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses, and governments realize their greatest potential.

Title and Summary

Product Manager, MDES

Do you want to be part of a cool, dynamic, and collaborative team delivering innovation and improving customer experience for digital products for Mastercard? As part of the products team, you will play a role in Mastercard’s mission to tokenize every transaction, through the management and implementation of new programs that scale and enrich our tokenization, cryptography, and dynamic data offerings. Mastercard’s digital payments strategy is accelerating the transition from card payments to digital payments, using mobile phones and other devices to support issuers, merchants, and wallet providers. Consumers are expanding their range of digital activity across channels and devices every day, and you can be a key contributor in driving this evolution.

Duties

• Plan, scope and lead the implementation of product and operational service improvement initiatives to drive continuous improvement of the product quality and customer experience.
• Conduct analysis of support requests, escalations and system reports to identify and investigate recurring issues and define improvement strategy and recommendations.
• Perform technical analysis of product, underlying technology and connected downstream systems to identify the root cause of issues, define improvement recommendations, and to ensure that business and functional requirements can be met.
• Manage defect resolution process and support timely resolution of errors, and escalations.
• Handle complex issues, investigations, root‑cause analysis, and support resolution of complex customer support requests and TRT escalations.
• Lead cross‑functional initiatives and manage the improvement plans/projects end‑to‑end.
• Define and own the roadmap for product quality and operational improvement features.
• Contribute to the broader product strategies, plans, and product modernization roadmaps.
• Partner with key stakeholders across the organization, including product owners, solution designers, customer support teams, developers to develop and deliver product enhancements and operational process improvements.
• Operate across geographical and time zones.
• Manage release planning, prioritization, capacity management, and work allocation to engineering teams.
• Assess, prioritize and manage multiple requests, priority calls and escalations.
• Ensure compliance with the company policies, processes, and governance.
• Prepare support materials and product documentation.
• Provide guidance and knowledge transfer to other team members.

Role Requirements

• Technical product management experience in B2B applications and services.
• Strong technical knowledge and readiness to learn and navigate complexity.
• Capacity to operate efficiently in fast‑paced matrix environments under time pressure.
• Demonstration of Agile concepts and implementation approaches.
• High-energy, detail‑oriented, proactive and resourceful problem solver.
• High degree of initiative and self‑motivation with a willingness and ability to learn and take on challenging opportunities and function independently with little supervision.
• Strong communication skills, both verbal and written, with strong relationship, collaborative and organizational and management skills.
• Ability to work with cross‑functional, geographically distributed teams and vendors.
• Bachelor’s degree in Information Technology, Computer Science, or Management Information Systems or equivalent combination of relevant experience and education.
• 5+ years professional experience with demonstrable track record.
• Must have advanced programming knowledge/ability to read and understand code (Python, Java, C++, XML, JSON, etc. ).
• Skilled in using Confluence, Jira, AHA, Domo, or similar tools.

All About You

• You are an analytical problem solver with
  - energy, detail‑oriented, and proactive with the ability to function in an independent environment.
• You have strong organizational, planning and execution skills and a can‑do and will‑do attitude.
• Technical expert experienced in delivering, managing or supporting successful software applications.
• Understand technologies supporting the platform/product and able to hold your own in debates with other Product Managers, Engineers, Architects and Developers.
• Have good verbal and written communication skills, proficient in operating in cross‑functional teams, with the ability to communicate with all levels of management.
• Experienced in building organizational relationships, partnering with and influencing teams while commanding the respect of the individuals on the team.
• Have strong level of programming knowledge and ability to read and understand code (Python, Java, C++, XML, JSON, etc. ).
• Experience with some of the following: software design, development, testing, software quality improvement, L2/L3 support would be a big plus.
• Skilled in operating in complex matrix structures and working in fast paced environments with different teams, across different time zones, and delivering multiple projects to deadlines.

Corporate Security Responsibility

• Abide by Mastercard’s security policies and practices.
• Ensure the confidentiality and integrity of the information being accessed.
• Report any suspected information security violation or breach.
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Seniority level

• Mid‑Senior level

Employment type

• Full‑time

Job function

• Product Management and Marketing

Industries

• Financial Services, IT Services and IT Consulting, and Technology, Information and Internet