Product Operations Engineer - Remote Lisboa

Overview

At Zyte, we eat data for breakfast and you can eat your breakfast anywhere and work for Zyte. Founded in 2010, we are a globally distributed team of over 250 Zytans working from over 28 countries, on a mission to enable our customers to extract the data they need to continue to innovate and grow their businesses. We believe that all businesses deserve a smooth pathway to data. Our Product Operations team keeps our products running smoothly, ensuring consistent performance and proactive monitoring to prevent customer impact. As a Product Operations Engineer, you will be an active contributor—analyzing data, enhancing monitoring tools, and delivering reliable performance for our customers. This is a
- level position reporting to the Product Operations Manager.

Location: Lisbon, Portugal (remote-friendly) as part of a globally distributed team.

Responsibilities

• Analysis, Reporting & Problem Management
  
  
  
  • Expand alerting system to detect issues
  
  
  • Monitor for failures in product performance and service levels
  
  
  • Issue troubleshooting and engage the right team for response
  
  
  • Deeper analysis for problem management,
    - team collaboration, and issue
    - up
  
  
  • Resource forecasting for performance stability (IPs, etc. )
  
  
  
  


• Monitoring Product Performance & Maintaining KPIs
  
  
  
  • Establish KPIs and Qo
    S standards to meet organizational goals
  
  
  • Generate reports on KPIs and SLAs
  
  
  • Address issues identified by alerting, including root cause analysis and collaboration with product engineering
  
  
  • Management of IPs including capacity forecasting by trends and growth
  
  
  • Manage costs and vendors; conduct market research
  
  
  • Configuration updates impacting global settings or nodes to improve performance
  
  
  
  

Requirements

• 3+ years of experience in a similar role or
  - functional technical role


• Experience with data analysis and reporting tools (Kibana, Grafana, Google Data Studio, SQL)


• Good understanding of computer networks (DNS, HTTP, TCP/IP, TLS/SSL)


• Good understanding of proxies, web browsers, and internet protocols


• Working knowledge of web programming and standards (HTML, Javascript, APIs, REST, JSON, My
  SQL) is desirable


• Experience working with APIs and web services is desirable


• Familiarity with Linux/UNIX or Mac Terminal
  - line tools


• Good understanding of Python or another scripting language for automation


• Excellent verbal and written English; ability to articulate complex systems for diverse audiences


• Strong teamwork, analytical and technical writing skills; good collaboration skills


• Ability to
  - task and manage multiple priorities


• Proven ability to work creatively and analytically in a
  - solving environment

Benefits

• Be part of a
  - motivated, progressive,
  - cultural team


• Freedom and flexibility to work remotely


• Work with
  - edge open source technologies and tools

Job Details

• Seniority level: Mid-Senior level


• Employment type: Full-time


• Job function: Other


• Industries: IT Services and IT Consulting