Product Owner – Enterprise AI Assistant

Overview

Astra
Zeneca is transforming employee experience with my
AZ, our Enterprise AI Assistant delivering seamless, efficient, personalized support.

We’re looking for a Product Owner to lead the vision, roadmap, and value delivery for my
AZ—driving measurable outcomes in
-
- resolution,
- service, and employee satisfaction.

What You’ll Do

• Define and evolve the my
  AZ vision and value narrative; translate strategy into a clear, prioritized roadmap aligned to benefits realization and experience goals.
• Maintain a transparent,
  - focused backlog across workflows, knowledge, service operations improvements, and integrations (Service
  Now, Workday, Concur) with clear acceptance criteria.
• Partner with the my
  AZ Insights Analyst and Service Line Lead to tie backlog to measurable benefits, track performance against the business case, and
  - correct as needed.
• Run structured intake for new requests; lead discovery to clarify requirements and success criteria; coordinate with delivery partners for releases.
• Work cross‑functionally to remove blockers and make trade‑offs for quality and speed.
• Run regular forums with business stakeholders and SMEs; set expectations, gather insights, and communicate progress with executive‑ready updates.
• Lead backlog refinement, sprint planning, and reviews; ensure releases are value‑focused and minimize disruption.
• Champion usability, accessibility, and content quality; validate outcomes with user testing; own go/no‑go decisions based on acceptance criteria.
• Collaborate with Moveworks Customer Success and AZ IT to align on capabilities, roadmap, and constraints; drive enhancement requests and platform best practices.
• Embed privacy, security, and regulatory considerations in requirements; ensure auditability of key decisions.
• Identify opportunities to extend my
  AZ capabilities across functions and geographies; shape integrations with AZ source systems, platforms, and AI tools.

What You’ll Bring

• 5–8 years in product ownership/management for digital platforms or enterprise services with a track record of delivering measurable outcomes.
• Strong Agile/Scrum fundamentals; hands‑on backlog management, user story authoring, acceptance criteria, familiarity with Gen
  AI‑enabled support, workflow automation, and knowledge‑driven experiences.
• Data‑driven mindset: Comfortable with KPIs and benefits modelling (adoption, deflection, MTTR, CSAT); ability to make decisions using qualitative and quantitative insights.
• Excellent stakeholder management; clear, structured communication and executive‑ready reporting skills.
• Experience with product/backlog tools (ideally Service
  Now Strategic Portfolio Management) and BI tools such as Power BI; exposure to Moveworks or similar AI platforms is a strong plus.
• Nice to have: regulated industry experience; UX and content operations familiarity; basic understanding of conversational design and intent taxonomy.

Why Astra
Zeneca?

Join a team at the forefront of scientific innovation and employee experience. As the my
AZ Product Owner, you’ll shape how tens of thousands of colleagues access support, save time, and get more done—amplifying our mission to deliver life‑changing medicines.

Astra
Zeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry‑leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non‑discrimination in employment and work authorization and employment eligibility verification requirements.

Date Posted: 03‑nov‑2025 • Closing Date: 16‑nov‑2025