Product Owner - Manager Device Care Services

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What You’ll Do>

• Responsible for the connection between the operator and the telecommunications equipment manufacturers and all entities that make up the operator's
  - sales/repair ecosystem, ensuring an excellent customer experience after the product purchase.
• After sales for mobile and fixed devices.
• Relation between operator and different device suppliers.
• Implement and grow after sales as a service (as a revenue stream).
• Cost optimization for after sales and owner of after sales P&L.
• Drive implementation and growth of after sales as a service with MKT and Retail teams.

Who You Are

• Bachelor/Master in Business, Engineering, Logistics, or related fields.
• Proven experience in
  - sales or
  - sales functions, preferably in the telecommunications or retail sector.
• Ability to analyze the market, identify opportunities, and design innovative repair services.
• Experience in building business cases, including feasibility analysis, revenue and cost projections, and KPI definition.
• Strong understanding of mobile device and/or consumer electronics repair processes.
• Experience managing the full lifecycle of products/services, from concept to
  - store implementation.
• Negotiation and partnership management skills with international manufacturers and technical centers.
• Dynamic profile,
  - oriented, and innovative.
• Communication, organization, and
  - solving skills.
• Knowledge of customer relationship management (CRM) tools, data analysis, and other specific
  - sales tools.
• Proficiency in Portuguese and English.

Not a perfect fit? We encourage you to still apply as you may be the right candidate for this role or another opportunity.

What's In It For You

• Hybrid Work Model – Flexible hybrid work model with 8-10
  - office days per month.
• Vodafone Products and Services – Employees get a mobile phone, free communication plan, data card, and various discounts on services and products.
• Recognition – Recognition programs for innovative, creative,
  - potential employees and exemplary behaviors.
• Health and Well-being – Well-being Program offers nutrition and psychological consultations, webinars, workshops, and discounts on various services and products.
• Learning – Access to Communities of Practice and a customizable digital training platform with
  - quality content (namely Harvard Business Publishing and Skillsoft).
• Local and International Mobility – Internal recruitment with local and international rotation opportunities across departments and roles.