Product Specialist / Business Analyst CRC Lisboa

Overview

Product Specialist / Business Analyst CRC at Richemont. Join to apply for the Product Specialist / Business Analyst CRC role at Richemont.

MAIN PURPOSE

The CRC Product Specialist / Business Analyst will be part of Group Technology LNR (Luxury New Retail), within the Client Interaction area. You will be joining a dynamic team where you will support our worldwide Salesforce initiatives that are aiming at delivering a tailored solution to our Customer Relation Centres (CRC) serving our clients worldwide. Our template is based on
-
-
- art solutions leveraging mainly Salesforce Service Cloud and Vonage CTI.

Your responsibilities

• You support the Product Owner in strategy development through incremental improvement of the product, designing business scenarios and use cases.
• Your knowledge of
  - centres’ business process and the underlying technologies helps you analyse and document business requirements, pain points or opportunities into IT requirements to get cost, time, and resources estimation for deploying solutions.
• You help develop user stories requirements, test cases (SIT, UAT) and criteria in collaboration with developers and testers while participating in and facilitating relevant Agile ceremonies and rituals.
• You support other streams acting as the single point of contact representing the CRC Product in
  - products initiatives.
• You develop a
  - oriented mindset and a culture of collaboration, trust and transparency and foster a culture of continuous service improvement.

Your profile

• Bachelor’s or Master’s degree in Information Technology or Computer Science or equivalent experience
• Minimum 5 years of experience in technology projects, ideally with a first exposure to
  - centres.
• Salesforce certification (Service Cloud)
• Proven experience in project management
• Ability to translate Customer Relationship Management (CRM) and Marketing strategies into system and technology solutions
• Ability to present ideas in context, which can be understood by technology, business and
  - IT personnel.
• Ability to function effectively in a
  - paced environment, handle multiple efforts simultaneously, prioritize and meet deadlines.
• Strong knowledge of Agile methodology, experience with Confluence and Jira suitable
• Excellent proficiency in English.

Details

• Seniority level: Associate
• Employment type: Full-time
• Job function: Information Technology
• Industries: Retail Luxury Goods and Jewelry

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