Product Specialist - German (Remote) Lisboa

Product Specialist - German (Remote)
Lisboa
Lisboa, Lisboa, Portugal

Join to apply for the Product Specialist - German (Remote) role at Price
Labs

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Join to apply for the Product Specialist - German (Remote) role at Price
Labs

About the Role:

In the Customer Support Specialist (Product Specialist) role, you will be the first layer of communication with our customers. You will wear many hats, and your work will have a real impact on the success of Price
Labs' customers and their businesses. Our customers love the support and service we provide and your role will be to not only uphold similar standards but set new standards.

About the Role:

In the Customer Support Specialist (Product Specialist) role, you will be the first layer of communication with our customers. You will wear many hats, and your work will have a real impact on the success of Price
Labs' customers and their businesses. Our customers love the support and service we provide and your role will be to not only uphold similar standards but set new standards.

If you're looking to work in the B2B Saa
S space, this is an opportunity for you to kickstart your career. This is a starting role at Price
Labs that will allow you to move to different departments (Data Science, Sales & Success, Marketing, etc. ), eventually.

The shift timing would be: 2:30 PM to 11:00 PM CET. This would be any 5 days of the week. This role is for people who reside in Europe or South Africa and have a work permit.

Key responsibilities:

• Taking ownership of customer issues reported and seeing problems through to resolution
• Conducting product walkthroughs and providing resolutions to customers' queries
• Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues
• Provide prompt and accurate feedback to customers
• Ensure proper recording and closure of all issues
• Answering questions over email, phone calls, & live video calls.
• Finding ways to go above & beyond to help customers.
  
  
  

About You:

• Empathy, and patience.
• Curiosity and a
  - solving mindset.
• Previous experience at a
  - up or in a customer support role.
• Strong analytical background - our product is very math and
  - heavy!
• Solid verbal, written, presentation, and interpersonal communication skills
• Experience with Databases (including SQL queries), Microsoft Excel, Power
  Point
• Experience working with Zohodesk or other support/service software
  
  
  

Must have:

• Primary fluency in verbal and written communication skills in German is mandatory.
  
  
  

How to apply for this position?

Please fill out the form with the required details. If your profile is shortlisted, our team will reach out to you via email. If you don't find the emails in your inbox, please check your spam folder.

Tip: Avoid using AI-generated responses. We want to hear from you!

About Price
Labs:

Price
Labs is a revenue management solution for the
- term rental and hospitality industry, founded in 2014 and headquartered in Chicago, IL. Our platform helps individual hosts and hospitality professionals optimize their pricing and revenue management, adapting to changing market trends and occupancy levels.

With dynamic pricing, automation rules, and customizations, we manage pricing and
- stay restrictions for any portfolio size, with prices automatically uploaded to preferred channels.

Every day, we price over 500, 000+ listings globally across 150+ countries, offering
- class tools like the Base Price Help and Minimum Stay Recommendation Engine.

In 2025, we scaled to;

• 500K+ properties
• 250+ globally remote team
• 60K+ customers worldwide
• 36% diversity
  
  
  

Industry awards won:

• Saas
  Boomi 2021
• The Shortyz 2020
• The Shortyz 2023
• STRive Awards 2025
  
  
  

We continue to grow exponentially backed by a strong team to take us to the next level.

Why join Price
Labs?

• We are a
  - first organization and accept work from home as the norm.
• Work with an
  - leading product that has thousands of customers worldwide, and our customers love the product! (NPS in the 70s, Customer reviews here)
• Work with a global team (15 countries and counting) of passionate individuals that accept open communication, empowerment, and a shared focus on customer success.
• We are a freemium product, so marketing leads the charge on customer acquisition.
  
  
  

Price
Labs is an equal opportunity employer. We are committed to providing equal opportunity in all aspects of employment. We do not discriminate based on race, colour, religious creed, national origin, ancestry, sex, age, veteran status, marital status or physical challenges.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Software Development

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Labs by 2x

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