Product Support Engineer Public 5G Oeiras

Product Support Engineer Public 5G
Oeiras
Oeiras, Distrito de Lisboa, Portugal

This role has been designed as ‘Onsite’ with an expectation that you will primarily work from an HPE office.

Who We Are

Hewlett Packard Enterprise is the global
-
- cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We value varied backgrounds and support
- life flexibility. We make bold moves, together, and are a force for good. If you are looking to grow your career, our culture will embrace you. Open up opportunities with HPE.

Job Description

Job Family Definition: Provide technology consulting to external customers and internal project teams. Responsible for delivering technical support and leadership in creating and implementing technology solutions tailored to meet customers' business needs. As a trusted advisor, establish and maintain effective customer relationships to ensure satisfaction. Stay updated on
- edge technologies and industry/market knowledge. Contribute to the company's solutions portfolio by sharing technical knowledge gained from customer projects. Shape technical direction and strategies within the organization and for external customers. Maintain high chargeability levels and help meet or exceed revenue and customer satisfaction goals. Contribute to profitability by generating new business opportunities and supporting deal proposals.

Management Level Definition

Contributions impact technical components of HPE products, solutions, or services. Apply advanced subject matter knowledge to solve complex issues and be recognized as a SME. Provide expertise to project teams and participate in
- functional initiatives. Exercise independent judgment and may provide team leadership and mentoring.

Responsibilities

• Verify and implement detailed technical design solutions.
• Provide detailed technical designs for enterprise solutions.
• Act as Principal Consultant, analyzing and developing enterprise technology solutions.
• Lead technical assessments and delivery of solutions to customers.
• Manage team structure and lifecycle stages for high performance.
• Coordinate implementation of installations, designs, and migrations.
• Offer technical consulting on proposals, solution design, and system tuning.
• Contribute to company strategy.
• Analyze customer needs and develop solutions using various industry products.
• Engage in technical
  - solving across multiple technologies.
• Share knowledge within the community and contribute to knowledge sharing and conferences.
• Create and support sales activities, manage bids, and grow the portfolio.

Required Skills

• Basics of core network in Telecom
• Familiarity with Telecom Standards
• Knowledge of Diameter and SS7 protocols
• Technical analysis using Wireshark trace/PCAP
• Linux troubleshooting skills
• Strong analytical and
  - solving skills
• Ability to handle
  - pressure situations
• Curious attitude and teamwork skills
• Creative
  - solving and
  - learning

Desired Skills

• Scripting ability
• Basics of Kubernetes/Containers
• Support ticket handling lifecycle experience
• Fluency in French (preferred)

Additional Skills

Accountability, active learning, client management, coaching, creativity, critical thinking, teamwork,
- centric solutions, CRM, design thinking, empathy,
- through, growth mindset, IT infrastructure, Iaa
S, curiosity,
- term planning, ambiguity management, process improvements, product services, relationship building, and more.

What We Can Offer You

Health & Wellbeing

Comprehensive benefits supporting physical, financial, and emotional wellbeing.

Personal & Professional Development

Programs to help you reach your career goals, whether becoming a domain expert or applying your skills elsewhere.

Unconditional Inclusion

We celebrate individual uniqueness and promote flexible, inclusive work environments.

Let's Stay Connected

Follow @HPECareers on Instagram for updates on culture and technology at HPE.

#portugal #technologyandsoftware

Job Details

Services, Level: TCP_04

HPE is an Equal Employment Opportunity employer. We do not discriminate based on race, gender, or other protected categories. Our goal is a diverse, inclusive workforce that fosters innovation and growth. For more, see our Equal Employment Opportunity statement.