Product Support Specialist

Product Support Specialist
Viseu
Viseu, Viseu District, Portugal

About Rauva:Rauva is Portugal’s first
-
- one platform designed for business owners and entrepreneurs to start, run, and grow their businesses. From opening a business account and managing certified invoicing, expenses, and payments to accessing expert accounting services, Rauva brings everything you need into one single place. Combining
- edge technology with personalized human support, we simplify daily business finances, so entrepreneurs can focus on what truly matters — growing their business. And this is just the beginning, as we're in the process of acquiring the bank Montepio Empresas. Our achievements say it all:
- Awarded Mastercard For Fintechs Europe 2024- Winner of the Banking Tech Awards 2024- Recognized in the Technology Fast 50 2024 by Deloitte- Winner of the Prémio Navegantes XXI 2024- Selected by Banco de Portugal for the Finlab Portugal
- Selected by Unicorn Factory Lisboa- Honoured as the Tech Innovator in Portugal 2023 by KPMGRauva was founded just two years ago in Lisbon, Portugal, and we’ve been on an incredible growth journey ever since. Our team has expanded rapidly, from 40 members last year to 100 today, representing over 10 nationalities and proudly maintaining a workforce that is 47% female. Your work at Rauva will directly impact thousands of entrepreneurs, as you collaborate with a passionate team of innovators to create
- edge,
- focused products that are transforming the future of Portuguese businesses. About you:You’re a
- savvy, empathetic professional who thrives in a
- paced,
- focused environment. With strong troubleshooting and communication skills, you quickly grasp new financial technologies and provide thoughtful solutions. Adaptable and
- oriented, you take ownership of challenges, collaborate seamlessly with teams, and go above and beyond to enhance the customer experience. Startup experience is a plus, but passion and a shared purpose matter most. What's the role:The role of a Support Specialist within Rauva is to serve as the frontline advocate for our users, ensuring they receive timely, accurate, and empathetic support. As a
- savvy and
- focused professional, you will troubleshoot issues, provide clear guidance on our financial products and technologies, and collaborate with internal teams to drive continuous improvements in our support processes. This role is integral to maintaining customer satisfaction and fostering
- term relationships with our users. Your Responsibilities:1. Customer Support: Engage with customers to provide assistance, and ensure an outstanding customer experience, both through chat and over the phone. 2. Technical Troubleshooting: Apply strong technical knowledge to identify and resolve issues related to our products and technologies, offering clear and concise guidance to customers while troubleshooting problems effectively. 3. Documentation and Reporting: Maintain accurate and detailed records of customer interactions, issues, and resolutions. Provide regular reports to the Support Lead, highlighting recurring problems and suggesting improvements to enhance overall support efficiency. Whats your ideal background? 1. Fluent in Portuguese and English are mandatory (written and spoken)2. Minimum of 3 years of experience in customer support (banking/fintech industry)3. Excellent communication skills, both verbal and written4. Adaptability to handle changing priorities and responsibilities5. Collaborative spirit to work effectively with other teams6. Attention to detail and accuracy7. Effective time management for handling multiple inquiries
What we can offer you:1. Remote Policy: Work from home or our office in Lisbon according to Rauva's remote work policy2. Competitive Salary above the industry average3. Meal Allowance4. Leadership Opportunities (chances to lead projects and teams)5. Enjoy
- site events and getaways to build a strong sense of community6. Access to the latest accounting software and tools7. Opportunities to advance within a rapidly expanding organization that aims to be present throughout Southern Europe in the very near future. The hiring process for this role:1. MBTI Test2. 1st interview: Intro call with People for culture fit3. Competencies & Technical Assessment4. 2nd interview: Interview with Hiring Manager5. Job Offer
Join the Rauva mission to make entrepreneurship easily accessible to everyone. If you’re driven about innovation, excel in a
- paced startup environment, and want to be involved in impactful solutions, Rauva is the place for you. Join us in shaping the future of banking and enabling SMEs to grow and succeed across Europe. Be part of a groundbreaking journey where innovation meets impact, and help us create something truly pioneering. #J-18808-Ljbffr