Production Application Support | Rpa

Production Application Support | Rpa
Viseu
Viseu, Viseu District, Portugal

Decskill was founded in 2014 as an IT Consulting Company and their main mission is to delivery value through the knowledge. We enable companies to meet the chalenges of digital world by providing our clients with business models that ensure technological capacity, flexibility and agility. We are more than 500 consultants with offices in Lisbon, Porto and Madrid.

DECSKILL operates in 3 main areas:

• DECSKILL TALENT, through which we provide our clients with an extension to their IT teams;
  
  
  
  

• DECSKILL BOOST, through which we provide our client with software development models to increase capacity and optimize Time-to-Market, where we create and manage teams that deliver according to their needs, at the desired speed;
  
  
  
  

• DECSKILL CONNECT through which we provide our client with consulting services, as well as the implementation and management of information technology infrastructures.

Our practice results in the creation of value for our customers, either by delivering qualified and
- added services, or through highly qualified and motivated professionals, as well as technology solutions that allow us to operate and transform the business of our customers.

We are searching for a looking for a Production Application Support !

Responsibilities :

• Monitoring the application status.
• Monitoring the infrastructure server resources.
• Replying and taking in charge the incoming phone calls or ITSM support/incident tickets.
• Tracking all the incoming requests on the ticketing system.
• Updating the progress of the execution of all tasks in the ticketing tools.
• Assessing the priority of the incoming requests involving the key people who might be helpful define it.
• Performing the analysis, planning all technical tasks required and executing them.
• Defining tactical solutions to resume processes as quick as possible.
• Contributing to find out the incident root cause.
• Engaging the proper escalation path for all situations.
• Adopting the global and departmental guidelines, IT best practices and IT Security recommendations.
• Guaranteeing the
  - call availability during the required time windows or at the weekend for extraordinary activities.
• Acting as the first point of contact for all tasks / enquiry related to production.
• Managing the communication with internal
  - users and external clients for the topics
  - scope.
• Support the business in their IT needs and understand the business workflows and scenarios.
• Maintaining a proper coverage in their designated shift.
• Voluntarily picking up work and tasks as received over email, phone or in person.
• Provide business, team members and other project/task partnering teams updates on the issue/task/project.
• Understand the underlying issue and the associated patch fix / release and identify systemic issue.
• Contribute towards better
  - release checkouts.
• Improving day to day tasks by writing scripts and automate tasks that are procedure oriented.

Requirements :

• At least 5
  - long experience
• RPA knowledge (Blue Prism preferable).
• Experience with Wind ows (Event logs, active directory, powershell)
• Experience with ITIL and Linux
• knowledge of Network fundamentals
• knowledge of Chatbots.
• Experience with Infra as code (Ansible preferable).
• Experience with SQL - Microsoft SQL Server.
• Experience with Troubleshooting incidents.
• Professional English (candidate should be able to conduct the interview in English).
• Good communication skills.
• Autonomous and proactive person.
• Team player.
• Think
  -
  - the box and come up with new ideas/ improvements for the processes.
• Availability to work during Holidays / Weekends as per
  - defined needs and on a rotational basis with the rest of the team.

If you're interested in this job, please send your CV to cesaltina. abreu@decskill.com with reference "CA/PAS"

Thank You!

Decskill is committed to equality and
- discrimination with all our talents. We recruit and promote talent, based on diversity and inclusion, regardless of age, gender, ethnicity, race, nationality or any other form of discrimination incompatible with the dignity of the human being.