Production Support – System Monitoring Technician Lisboa

Production Support – System Monitoring Technician
Lisboa
Lisboa, Lisboa, Portugal

Main Activities:

• Monitor IT systems, networks, servers, and applications using monitoring tools (Nagios).
• Respond to alerts and system incidents in
  - time, ensuring timely identification and resolution of issues.
• Escalate critical incidents to relevant IT teams based on defined protocols and severity levels.
• Perform initial troubleshooting steps to assist in identifying root causes.
• Ensure system availability and backups
• Document incidents, interventions, and outcomes in the ITSM/ticketing system.
• Produce regular reports on system health, incidents, and performance trends.
• Collaborate with IT infrastructure, cybersecurity, and support teams to maintain service quality.
• Maintain
  -
  - date knowledge of the organization’s systems and monitoring tools.
• Propose improvements to monitoring processes and alert configurations.

Soft skills

• Organization;
• Analysis and Synthesis
• Adaptability and Flexibility
• Interpersonal skills
• Autonomy and
  - organization
• Performance management
• English and French fluence is mandatory
• Portuguese fluent is an add value.

Technical skills:

• Linux, Windows et IBM i5 systems
• Shell scripting
• SQL language
• Databases : Oracle, Postgres, SQL Server
• TCP/IP