Production Support AS/400

Production Support AS/400
Lisboa
Lisboa, Lisboa, Portugal

Job Description:

Part of Wealth Management APS (Application Production Support), the position handles IT Production Support on AS/400 activities. Candidate will play a major role in handling Incidents, BAU service requests, Infra Maintenance activities.

Main Tasks:

• Provide L1/L2 support to application, system and batch related issues on the respective AS400 ( primary) , Unix/Windows (secondary) environments used by the different domains in Wealth Management

• Monitor Production batches and infra components.

• Ensure batch related issues are attended and resolved on time

• Escalate timely to Head of APS on possible risks, escalation matters and management issues

• Adhere to Service Level objective target and roadmap.

• Review and create application Support knowledge articles.

• Ensuring that all production deliverables are aligned with bank standards and best practices.

• Identify and propose automation wherever possible to improve system availability, productivity, and performance

Technical Skills:

• AS400 and Unix troubleshooting skills

• Strong knowledge on SQL queries, data analysis

• Familiar with Production support tools like Service
Now and JIRA is a plus

• Core Banking (Olympic / Transact / others)

• ITIL Language Skills: • English – Expert

Soft Skills:

• Strong critical thinker with problem solving approach.

• Excellent verbal and written communication skills

• Willingness to continually update and enhance skills

• High level of persistence,
- do attitude &
- activeness

Complementary information:

• Total 7+ years of IT experience working in IT infrastructure and application support with good mix of experience as given

• At least 3+ years of support experience on AS400 technologies (DB2/400, CL/400, SQL/400, RPG & RPGLE, COBOL/400)

• Good technical knowledge on AS400 Subsystem, Job Description, Job Queue, Job Logs, Journal, Objects, etc

• Good knowledge of CL/400 and OS/400 commands

• Knowledge on SQL/400 and other AS400 utilities

• Knowledge on any Job Scheduling system

• Basic understanding of BRMS (backup, recovery and media services)

• Experience on AS400 RPGLE and COBOL/400 development